Sharon Huhn
Verona,PA
Summary
Adept at increasing office efficiency, I excelled in meticulous record-keeping and customer service at Dr. Thomas Holber's clinic. Skilled in dental terminology and insurance verification, my proactive approach reduced wait times and enhanced patient satisfaction. Demonstrating excellent multitasking and interpersonal skills, I effectively managed billing and appointment scheduling, contributing significantly to the practice's success. Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
8
8
years of professional experience
Work History
Dental Receptionist/Assistant
Dr. Thomas Holber
01.2017 - 10.2024
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Processed medical insurance claims and payments.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Managed patient billing processes for timely, accurate payments.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Plum Sr. High School
Plum Boro, PA06-1974
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Incoming Call Reception
- Payment Processing
- Maintaining cleanliness
- Insurance Verification
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Timeline
Dental Receptionist/Assistant
Dr. Thomas Holber
01.2017 - 10.2024
High School Diploma -
Plum Sr. High School
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