Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sharon Leach

Summary

Dynamic leader with extensive experience at AmerisourceBergen, excelling in Agile Coaching and fostering team collaboration. Mastered project delivery by leveraging Agile Metrics Tracking and emotional intelligence, resulting in enhanced efficiency and stakeholder satisfaction. Proven track record in mentoring teams towards achieving top-tier project outcomes, with a keen focus on continuous improvement and strategic risk management. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Scrum Master

AmerisourceBergen
07.2022 - 09.2023
    • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
    • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
    • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
    • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
    • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
    • Managed product backlog effectively, prioritizing high-value items for faster completion.
    • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
    • Led sprint reviews and planning meetings to promote full team engagement.
    • Implemented continuous improvement initiatives through regular retrospective meetings with the team.
    • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
    • Coached team members in Agile practices, promoting a culture of continuous improvement.
    • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
    • Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
    • Ensured timely delivery of high-quality software products by enforcing adherence to Agile principles during development cycles.
    • Fostered an environment of trust among team members through regular check-ins, open communication, and honest feedback.
    • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
    • Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
    • Enhanced team efficiency by implementing Agile methodologies and guiding daily scrum meetings.
    • Identified and resolved impediments, ensuring the smooth progress of projects towards completion.
    • Worked effectively with multiple Scrum teams both internally and off-shore.
    • Empowered self-organizing teams by providing guidance on roles, responsibilities, and decision-making authority within the Scrum framework.
    • Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.
    • Managed risks proactively by anticipating potential issues and creating mitigation plans.
    • Streamlined workflow processes by identifying inefficiencies and recommending improvements to eliminate bottlenecks.
    • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
    • Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
    • Worked to provide continuous improvement for product development lifecycle.
    • Researched current trends to stay knowledgeable in Scrum methods.
    • Communicated project updates to stakeholders at all levels.

Client Delivery Manager

AmerisourceBergen
12.2013 - 07.2022
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Enhanced client satisfaction by effectively managing project timelines and delivering high-quality results.
  • Implemented innovative solutions to resolve client issues, maintaining a reputation for exceptional service delivery.
  • Adapted quickly to changing market conditions by adjusting strategies accordingly without compromising on service quality or customer satisfaction levels.
  • Managed multiple projects simultaneously, ensuring timely completion and exceeding client expectations.
  • Collaborated with cross-functional teams to ensure seamless integration of services for optimal client experience.
  • Championed the adoption of new technologies within the organization, providing training and support as necessary for successful implementation.
  • Provided regular updates to stakeholders on project status, addressing any concerns or challenges proactively.
  • Streamlined communication between internal teams for improved efficiency in meeting project deadlines.
  • Delivered exceptional client service by proactively addressing concerns, anticipating needs, and ensuring ongoing satisfaction throughout the project lifecycle.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Established clear performance metrics for team members, monitoring progress regularly and providing constructive feedback as needed.
  • Identified areas of improvement within the delivery process, leading to optimized resource allocation and reduced overhead costs.
  • Initiated process improvements that led to faster response times and increased client satisfaction levels.
  • Supervised delivery staff and general productivity.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Cultivated a positive work culture focused on collaboration and open communication among team members.
  • Managed budgets effectively while still prioritizing quality outcomes for clients, contributing positively towards company profitability goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Project Manager, Data Analytics

AmerisourceBergen
03.2011 - 12.2013
    • Championed the integration of advanced analytics tools and techniques into existing business processes to unlock new revenue opportunities and drive growth.
    • Promoted a culture of continuous improvement through ongoing training initiatives targeted at enhancing the technical skills of team members.
    • Successfully completed high-impact analytics projects on time and within budget, consistently exceeding client expectations.
    • Developed customized data visualization tools for stakeholders, fostering informed decision-making within the organization.
    • Provided expert guidance on best practices in data management, analysis, and reporting to internal teams and clients alike.
    • Cultivated strong relationships with both internal partners and external clients through effective communication strategies aimed at building trust and fostering long-term collaboration.
    • Facilitated seamless collaboration among diverse groups of stakeholders to ensure alignment on key objectives throughout each phase of the project lifecycle.
    • Demonstrated exceptional problem-solving skills in addressing complex challenges, leading to increased project success rates and enhanced client satisfaction.
    • Communicated project updates to stakeholders at all levels.
    • Monitored and tracked project progress to support timely completion.
    • Wrote, updated and maintained project documentation.

Business Analyst Manager

AmerisourceBergen
02.2010 - 03.2011
    • Collaborated with cross-functional teams to implement company-wide initiatives aimed at driving business growth.
    • Optimized resource allocation through capacity planning exercises, balancing workload distribution among team members while considering individual skill sets and availability.
    • Spearheaded the development of an enterprise data strategy, ensuring data quality and accessibility across all departments.
    • Innovated new business models and strategies by conducting rigorous market research, staying informed of industry trends and emerging technologies.
    • Improved operational efficiency by streamlining business processes and implementing automation solutions.
    • Analyzed complex data sets to identify trends and opportunities for process improvement.
    • Reduced costs and maximized profitability by conducting thorough financial analyses and identifying areas for optimization.
    • Developed comprehensive project plans to ensure timely delivery of high-quality results.
    • Managed a team of analysts, fostering collaboration and promoting professional growth.
    • Led change management initiatives to minimize disruptions during periods of organizational transformation.
    • Facilitated workshops for stakeholders to gather requirements, establish priorities, and define project scopes effectively.
    • Championed a customer-centric approach, collaborating closely with stakeholders to understand their needs and deliver tailored solutions.
    • Oversaw development and implementation of improvements to support network operations.

Program Manager

AmerisourceBergen
12.2007 - 02.2010
    • Managed and supervised administrative and daily program operations, complying with policies and regulations.
    • Established strong relationships with key stakeholders, ensuring support for program initiatives.
    • Developed strategic plans, setting clear objectives and achievable milestones for the team.
    • Managed cross-functional teams for successful project completion within deadlines and budgets.
    • Facilitated workshops and conducted one-on-one training to educate team members.
    • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
    • Managed multiple strategic projects with numerous sub-projects or workstreams.
    • Identified program obstacles and communicated possible impacts to team.
    • Met with project stakeholders on regular basis to assess progress and make adjustments.
    • Coached team members on professional development opportunities, contributing to improved overall performance.
    • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
    • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
    • Optimized resource allocation, effectively balancing priorities and managing competing demands.
    • Built teams to address project goals and objectives for multiple projects.
    • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
    • Coached team members on productivity strategies to accomplish challenging goals.
    • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Established performance goals for employees and provided feedback on methods for reaching those milestones.
    • Defined clear targets and objectives and communicated to other team members.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Interacted with customers and clients to identify business needs and requirements.
    • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
    • Increased customer satisfaction through effective communication of program goals and expectations.
    • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
    • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.

Education

Bachelor of Science - Health Administration

Towson State University
Towson, MD

Master of Science - Health Administration

University of Maryland Global Campus
Adelphi, MD

Skills

  • Sprint Planning
  • Meeting facilitation
  • Scrum Framework Expertise
  • Risk Identification
  • Software Development Lifecycle
  • Kanban Knowledge
  • Backlog Grooming
  • User Story Creation
  • Retrospective Analysis
  • Lean principles
  • Meeting participation
  • Requirements Gathering
  • Scrum Methodology
  • Work Planning and Prioritization
  • Conflict Resolution
  • Relationship Building
  • Risk Management
  • Coaching and Mentoring
  • Status Reporting
  • Risk Assessment
  • Documentation And Reporting
  • MS Office
  • Data Analysis
  • Customer Service
  • Attention to Detail

Certification

Certified SAFe® 6 Scrum Master

  • Certified SAFe 6 Scrum Master, Issued by Scaled Agile Inc - April 2022

Timeline

Scrum Master

AmerisourceBergen
07.2022 - 09.2023

Client Delivery Manager

AmerisourceBergen
12.2013 - 07.2022

Project Manager, Data Analytics

AmerisourceBergen
03.2011 - 12.2013

Business Analyst Manager

AmerisourceBergen
02.2010 - 03.2011

Program Manager

AmerisourceBergen
12.2007 - 02.2010

Bachelor of Science - Health Administration

Towson State University

Master of Science - Health Administration

University of Maryland Global Campus

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Sharon Leach