Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Lee

Farmerville,LA

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

24
24
years of professional experience

Work History

Branch Manager

Finance America
04.2013 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Examined customer loan applications for loan approvals and denials.

CNA

Alpine Nursing Home
05.2004 - 01.2013
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
  • Improved patient care by implementing new protocols and procedures for CNA team members.

CNA

Ruston Nursing And Rehabilitation
10.2000 - 05.2004
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

High School Diploma -

Ruston High School
Ruston, LA
05.1981

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Relationship building and management

Timeline

Branch Manager

Finance America
04.2013 - Current

CNA

Alpine Nursing Home
05.2004 - 01.2013

CNA

Ruston Nursing And Rehabilitation
10.2000 - 05.2004

High School Diploma -

Ruston High School

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Sharon Lee