Sharon Lee
Louisville,Kentucky
Summary
Proven professional with over 24 years of customer interaction and problem-solving. Demonstrated adaptability by establishing strong cross-departmental relationships and efficiently managing billing and scheduling issues. Excelled in communication, ensuring seamless service transitions and account updates, showcasing reliability and self-motivation.
Overview
25
25
years of professional experience
Work History
Cashier
Meijer
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Atlantic Market Admin Support
Rentokil/Terminix NA
04.2016 - Current
- Established strong working relationships with colleagues across departments, fostering a collaborative work environment conducive to problem solving.
- Assist customers, technicians and management with scheduling or scheduling issues.
- Troubleshot billing issues.
- Assist management with various clean up projects.
- Assist with month end reconciliation of multiple districts.
- Create new accounts and cancel discontinued accounts.
- Keep accounts updated with tech licenses, product date sheets, updated service agreements.
Patient Representative
Medassist Incorporated a Firstsource Solutions Co
06.1999 - 07.2015
- 16 years of experience on a Dialer call center system.
- Screened self pay patients to find a financial assistance program to help take care of their medical bills.
- Screened customers for Medicaid/Medicare
- Assisted patients with the Social Security Disability applications.
- Followed up with accounts until completion.
- Trouble shoot denied financial assistance accounts to ensure all avenues were covered.
Education
Medical Assistance
Spencerian College - Louisville
Louisville, KYHigh School Diploma -
Eastern High School
Louisville, KY05.1984
Skills
- Deadline-oriented
- Customer Interaction
- Problem-Solving
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
Timeline
Cashier
Meijer
10.2022 - Current
Atlantic Market Admin Support
Rentokil/Terminix NA
04.2016 - Current
Patient Representative
Medassist Incorporated a Firstsource Solutions Co
06.1999 - 07.2015
Medical Assistance
Spencerian College - Louisville
High School Diploma -
Eastern High School
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