Open To Work
Hi, I’m
Sharon Levine
Oklahoma City,USA
Summary
Customer service expert with extensive experience in healthcare claims and patient relations. Proficient in managing multi-line phone systems and processing claims while ensuring patient confidentiality. Aiming to utilize a strong background and upcoming Medical Coding certification in a dynamic organization.
Overview
24
years of professional experience
1
Certification
Work History
Liberty Dental PlanOklahoma City, USA
Member Services Representative
02.2025 - 05.2025
Job overview
- Answered 100+ calls, scheduled appointments, and confirmed patient visits to enhance patient experience.
- Recorded meeting minutes and maintained accurate patient and financial records.
- Completed patient histories, processed referrals, and scheduled dental procedures.
- Updated policies and claims for coverage changes, ensuring HIPAA compliance.
- Reviewed claims for quality, verified eligibility, and coordinated with insurance providers.
- Managed communications and organized reception area to create welcoming environment for patients.
- Facilitated claims resolution by clarifying benefits with dental offices and insurers, improving turnaround time.
HumanaLouisville, USA
Inbound Contact Representative 2
07.2021 - 11.2024
Job overview
- Answered over 100 inbound calls daily in a remote role, assisting healthcare providers with claims, benefits, referrals, and appeals.
- Resolved claim issues promptly, ensuring timely and accurate processing while maintaining high satisfaction.
- Maintained detailed interaction records to enable efficient follow-up and timely issue resolution.
- Managed case documentation, tracked resolutions, and maintained data accuracy.
- Educated providers on benefits, policies, and eligibility to streamline processes.
- Ensured all communication and data handling strictly adhered to HIPAA regulations and confidentiality standards.
- Facilitated cross-departmental collaboration to expedite claim escalations, improving resolution turnaround and enhancing provider satisfaction.
- Executed professional medical coding for accurate billing and compliance.
Dean McGee Eye InstituteOklahoma City, USA
Patient Service Representative
01.2016 - 06.2021
Job overview
- Scheduled in-person and phone appointments, enhancing patient satisfaction and optimizing clinic workflow.
- Addressed patient questions and eased anxieties while maintaining a welcoming reception environment.
- Notified providers of patient arrivals, reviewed schedules, and communicated delays.
- Filed, retrieved, and updated patient records for accuracy.
- Processed payments, recorded charges, and managed third-party claims.
- Responded to patient emergencies, ensuring safety and confidentiality under HIPAA.
- Used office software to access patient info securely, maintaining confidentiality.
- Guided patients in finding appropriate healthcare services based on their needs.
- Followed policies, reported issues, and documented updates.
- Managed daily financial tasks, ensuring accurate credit card batching, deposits, and claims processing.
- Monitored inventory and equipment, placing orders and scheduling repairs.
Midwest Regional HospitalMidwest City, USA
Switchboard Operator
02.2012 - 12.2015
Job overview
- Coordinated communication flow between departments by routing calls, dispatching urgent notifications, and ensuring the continuous operation of PBX systems.
- Answered up to 200 calls daily, efficiently transferring callers to appropriate departments.
- Provided friendly, professional service to all callers.
- Relayed emergency alerts and announcements via PA system to ensure timely response and safety.
- Transcribed and delivered messages accurately.
- Trained new PBX operators.
- Paged employees to facilitate timely communication.
- Took and relayed messages precisely.
- Assisted with troubleshooting issues and logged IT tickets for prompt resolution.
- Managed maintenance requests and follow-up.
- Recorded system messages and shared info.
- Supported staff with mail routing, supplies, and filing.
VisionworksOklahoma City, USA
Retail Sales Assistant
09.2011 - 01.2012
Job overview
- Boosted sales by effectively upselling and cross-selling products.
- Addressed customer conflicts with effective problem-solving techniques, leading to enhanced customer satisfaction.
- Oversaw sales floor operations, assisting customers and ensuring merchandise was replenished promptly.
- Welcomed customers and assisted with locating items and suggesting merchandise.
- Processed customer returns efficiently at the service desk.
- Operated POS system to efficiently process sales and returns.
- Processed payments and maintained accurate cash drawers.
- Restocked merchandise and updated promotional signage.
- Maintained current product and promotional knowledge to drive sales.
- Kept displays clean and organized, restocking merchandise regularly.
SprintOklahoma City, USA
Customer Service Representative
03.2010 - 09.2011
Job overview
- Handled customer complaints and queries, prioritizing problem resolution.
- Informed customers about billing, processed payments, and assisted with payment setups.
- Assessed needs and upsold products to increase sales.
- Set up and activated customer accounts to maintain high QA satisfaction.
- Reviewed account histories to identify trends, resolving recurring issues for improved customer satisfaction.
- Documented interactions to track requests and solutions, ensuring accurate follow-up and enhanced service quality.
- Analyzed account info to troubleshoot and suggest solutions.
- Educated customers on special pricing and company offerings.
- Cultivated strong customer relationships, promoting products that aligned with customer needs and contributed to business growth.
- Improved processes to reduce workloads and improve callback efficiency.
- Escalated concerns, store issues, and inventory needs to supervisors.
VisionworksOklahoma City, USA
Retail Sales Associate
03.2008 - 02.2010
Job overview
- Greeted customers and delivered personalized service to enhance shopping experience.
- Assisted customers in selecting and fitting eyeglasses and sunglasses in a retail environment.
- Explained product features, benefits, and pricing.
- Processed sales, payments, and insurance claims accurately.
- Maintained attractive merchandise displays.
- Managed inventory and restocked products.
- Educated customers on lens options and care, empowering informed purchase decisions.
- Cultivated relationships that encouraged customer loyalty and increased referrals.
- Addressed concerns and handled returns professionally.
- Stayed informed on products and promotions.
- Collaborated with team to meet sales goals.
- Assisted with eye exams and lens fitting.
Midwest Regional HospitalMidwest City, USA
Front Desk Receptionist
05.2005 - 12.2007
Job overview
- Greeted and directed patients, answered inquiries, and created a welcoming environment for a positive patient experience.
- Served as the central communication link between patients, families, and medical staff.
- Managed and routed high-volume calls on a multi-line phone system, ensuring timely communication with hospital departments.
- Scheduled, confirmed, and rescheduled patient appointments using hospital software.
- Registered new patients by accurately entering demographic and insurance data into the EHR system.
- Verified insurance eligibility and processed co-payments for accurate billing.
- Maintained strict patient confidentiality in compliance with HIPAA guidelines.
- Organized reception area and coordinated patient flow to enhance overall efficiency and minimize wait times.
RossOklahoma City, USA
Retail Sales Associate
11.2003 - 12.2004
Job overview
- Assisted shoppers on sales floor, guiding them to find sizes and clothing styles, improving their shopping experience.
- Operated cash register, efficiently processing sales, returns, and exchanges to enhance customer satisfaction.
- Managed fitting rooms, providing customer assistance and organizing returned merchandise to maintain order and accessibility.
- Maintained a clean and organized store by folding clothes, returning items to racks, and tidying sections.
- Processed and arranged new clothing shipments on sales floor to enhance product visibility.
AlbertsonsMidwest City, USA
Cashier-Bagger
06.2001 - 01.2002
Job overview
- Delivered friendly, efficient service at checkout, bagging groceries to enhance customer experience.
- Operated cash register, scanning items and processing payments to ensure accuracy and customer satisfaction.
- Handled cash, credit, and debit transactions and provided correct change.
- Maintained a clean and organized checkout station to ensure a smooth workflow.
- Assisted customers with inquiries and guided them to locate items, improving their shopping experience.
Education
MedCers Online School
Professional Medical Coding
01.2026
University Overview
Currently Enrolled
Colorado Tech UniversityColorado
Associate in Science (A.S.) from Computer Science
01.2010
Midwest City High SchoolMidwest City, OK
High School Diploma
01.2000
University Overview
GPA: 3.84
Oklahoma City Community CollegeOklahoma City, OK
Some College from Health Information Technology
Skills
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Medical Billing and Coding (CPT, ICD-10)
- Patient Scheduling
- Patient Registration
- Claims Processing & Adjudication
- Claims Appeals
- Electronic Health Records (EHR) Management
- Multi-line Phone Systems
- Data Entry & Management
- CRM Software (eg, Salesforce, Zendesk)
- Genesys Phone System
- De-escalation Techniques
- Conflict Resolution
- Client Relationship Management
- High-Volume Call Handling
- Active Listening
- Microsoft Office
- Type 65 WPM
- Appointment scheduling
- Professional medical coding
- Claims processing
- Strong empathy
- Complaint handling
- Analytical mindset
Certification
- Professional Medical Coding, MedCerts Online, 06/26
- Electronic Health Records: Best Practices, 06/17
- CPR Certification, 06/04
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$3/hr - $30/hrTimeline
Member Services Representative
Liberty Dental Plan
02.2025 - 05.2025
Inbound Contact Representative 2
Humana
07.2021 - 11.2024
Patient Service Representative
Dean McGee Eye Institute
01.2016 - 06.2021
Switchboard Operator
Midwest Regional Hospital
02.2012 - 12.2015
Retail Sales Assistant
Visionworks
09.2011 - 01.2012
Customer Service Representative
Sprint
03.2010 - 09.2011
Retail Sales Associate
Visionworks
03.2008 - 02.2010
Front Desk Receptionist
Midwest Regional Hospital
05.2005 - 12.2007
Retail Sales Associate
Ross
11.2003 - 12.2004
Cashier-Bagger
Albertsons
06.2001 - 01.2002
MedCers Online School
Professional Medical Coding
Colorado Tech University
Associate in Science (A.S.) from Computer Science
Midwest City High School
High School Diploma
Oklahoma City Community College
Some College from Health Information Technology