SHA'RON LEWIS
Ludowici,GA
Summary
Seasoned Network Specialist with over 7 years of distinguished military experience as a Signal Support Systems Specialist and current expertise as a Telecommunications Technician. Proven proficiency in troubleshooting and maintaining IT systems, telecommunication equipment, and communication security encryption. Seeking to leverage a comprehensive background in network support and telecommunications to contribute effectively to a dynamic organization. Recognized for strong problem-solving skills and dedication to maintaining secure and efficient communication networks. Passionate about continuing to support military installations and bringing a high level of technical expertise to the team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
GC&E (Subcontractor)
06.2024 - Current
Successfully installed and configured 500+ VOIP telephone systems
across multiple facilities within a major military installation, ensuring
seamless communication capabilities.
Provided on-site technical support and troubleshooting for VOIP
telephones, resolving 95% of issues on the first visit and ensuring
minimal downtime for military personnel.
Collaborated with IT and network teams to integrate VOIP systems
with existing network infrastructure, enhancing communication
efficiency and network reliability.
Maintained detailed records of installations and configurations,
providing comprehensive reports to project managers.
Signal Support Systems Specialist
United States Army
07.2015 - 12.2022
Managed information systems and the administration and
maintenance of secure information systems for a major military
installation, ensuring data integrity, availability, and confidentiality.
Served as the first point of contact for IT support within a military
organization
Installed, configured, and maintained software and hardware
components of computer and network systems
Diagnosed and troubleshooted software and hardware issues in an
effective and efficient manner
Repaired and replaced damaged computer and network components
Supported 1000+ staff when challenges were encountered with
computers and network devices
Maintained and updated technical documentation regularly
Tested new hardware and software before full-scale installations
Education
Associate of Applied Science in Business Management -
Savannah Technical College
Savannah, GA07.2024
Skills
- Network Troubleshooting and Maintenance
- VOIP Phone Installation
- Technical Documentation and Reporting
- Communication Security Encryption
- Problem-Solving
- Attention to Detail
- Technical Training and Mentorship
Additionalinformation
Successfully installed and configured 500+ VOIP telephone systems across multiple facilities within a major military installation, ensuring seamless communication capabilities., Provided on-site technical support and troubleshooting for VOIP telephones, resolving 95% of issues on the first visit and ensuring minimal downtime for military personnel., Collaborated with IT and network teams to integrate VOIP systems with existing network infrastructure, enhancing communication efficiency and network reliability., Maintained detailed records of installations and configurations, providing comprehensive reports to project managers., Managed information systems and the administration and maintenance of secure information systems for a major military installation, ensuring data integrity, availability, and confidentiality., Served as the first point of contact for IT support within a military organization, Installed, configured, and maintained software and hardware components of computer and network systems, Diagnosed and troubleshooted software and hardware issues in an effective and efficient manner, Repaired and replaced damaged computer and network components, Supported 1000+ staff when challenges were encountered with computers and network devices, Maintained and updated technical documentation regularly, Tested new hardware and software before full-scale installations, CompTIA Security+ (In pursuit)
Personal Information
Title: Telecommunications Technician
Certification
CompTIA Security+ (In pursuit)
Timeline
Telecommunications Technician
GC&E (Subcontractor)
06.2024 - Current
Signal Support Systems Specialist
United States Army
07.2015 - 12.2022
Associate of Applied Science in Business Management -
Savannah Technical College
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