SHARON LINDSAY
Owings Mills,MD
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Help Center Tier 1 Agent
N. Scott Phillips Legal /Business Consulting
Baltimore, MD
12.2022 - Current
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Attended telephone skills and program information training sessions to boost aptitude.
- Answered between 20- 45 calls per shift to meet fast-paced call center demands
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Detailed payment options and explained price, receipt and billing details to customers.
Administrative Assistant
Kennedy Service ( Baltimore Housing Authority )
Baltimore, MD
04.2021 - 12.2022
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered and quickly redirected 20-60 calls daily on central system.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed multiple tasks simultaneously to optimize project completion.
- Reviewed completed work for compliance with regulations.
- Compiled information and input into Elite database.
- Referred families to shelters, legal resources and educational programs
- Conducted interviews with participants for potential eligibility
Office Manager
PMS Parking Inc
Baltimore, MD
12.2017 - 04.2021
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Excel and Adobe Acrobat.
- Double-checked plans and specifications of contract work for company compliance.
- Coordinated changes to agreement which might occur during contract lifetime.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Maintained accurate, current, and compliant financial records by monitoring and addressing variances.
- Processed invoices and expenses using Microsoft Excel to facilitate on-time payment.
- Performed general office duties, including answering multi-line phone system, routing over 30 calls daily delivering messages to staff, and greeting visitors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Administrative Assistant
Staff Quest Inc
Owings Mills, MD
10.2016 - 12.2017
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitor.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Operate office equipment- facsimile machine, copier, scanner, personal computer.
- Compare data with source documents and, or re-enter data in verification format to detect errors.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Maintained current and accurate medical records for over 30 patients.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Generated reports and typed letters in Microsoft Excel and prepared presentations in Microsoft Power Point for maximum impact and results.
- Coached new employees on administrative procedures, company policies and performance standards
- Executed record filing system to improve document organization and management
- Handled client correspondence and tracked records to foster office efficiency
EDUCATIONAL/ ADMINISTRATIVE Assistant
Sheppard Pratt Health System
Hunt Valley, MD
09.2009 - 10.2016
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Taught average of 6 students per class.
- Managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Collaborated with multidisciplinary teams of school psychologists, teachers, and administrators to create and implement Individualized Education Plans.
- Coached new employees on administrative procedures, company policies and performance standards.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Scheduled office meetings and client appointments for team of 10-20 professional Teachers, Principals, Social Worker, Parents, Psychiatrist, Behavior Specialist, School District Representative.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Used coordination and planning skills to achieve results according to schedule
Education
No Degree - Psychology
Liberty University
Lynchburg, VA 12.2017 - Current
Diploma - Basic Booking And Accounting
Accounting And Bookkeeping Center
Towson, Maryland 09.2011 - 12.2011
High School Diploma -
Northern High School
Baltimore, MD06.1984
Skills
- Spreadsheet management
- Meeting minutes
- Process optimization
- Office administration
- Report Development
- Program Files Maintenance
- Advanced MS Office Suite Knowledge
- Accounting Skills
- Customer and client relations
- Meeting arrangements
- Employee timesheet processing
- Internal communications
Affiliations
Published in the Cambridge Who's Who Honors (2007-2008) Empowering Executives, Professional and Entrepreneurs Around The Globe page 2254.
Timeline
Help Center Tier 1 Agent
N. Scott Phillips Legal /Business Consulting
12.2022 - Current
Administrative Assistant
Kennedy Service ( Baltimore Housing Authority )
04.2021 - 12.2022
No Degree - Psychology
Liberty University
12.2017 - Current
Office Manager
PMS Parking Inc
12.2017 - 04.2021
Administrative Assistant
Staff Quest Inc
10.2016 - 12.2017
Diploma - Basic Booking And Accounting
Accounting And Bookkeeping Center
09.2011 - 12.2011
EDUCATIONAL/ ADMINISTRATIVE Assistant
Sheppard Pratt Health System
09.2009 - 10.2016
High School Diploma -
Northern High School
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