Sharon L Johnson

Experienced program and project manager with over two decades of expertise in driving revenue growth and enhancing operational efficiency through strategic project execution and process improvements across diverse industries. Proven track record in managing complex programs and leading teams to successful project completions, overseeing more than 40 projects at Barclaycard US while ensuring compliance with global standards and regulatory requirements. Skilled in leading data migration initiatives that resulted in substantial cost savings and adherence to privacy laws, along with a history of improving collections efficiency within the healthcare and insurance sectors through multi-million-dollar CRM and workflow automation projects. Strong background in team leadership, training, and IT systems management complements a commitment to delivering exceptional results.

• Barclaycard US:
• Updated systems to ensure compliance with the Prudential Regulation Authority (PRA – UK Banking Compliance) and FDIC by managing infrastructure upgrades, resulting in over 4,000 accounts updated or retired, and reviewed over one million credit cards.
• Optimized and automated credit line processes, reducing customer calls by 87% and increasing customer satisfaction by 63%.
• Achieved a 75% reduction in project manager time and a 90% increase in reporting efficiency to auditors, compliance, stakeholders, and legal, reducing operational burdens.
• Successfully migrated over 1,000 processes out of a non-authoritative database, resulting in significant cost savings and improved data management, while implementing tools and processes to protect data from loss, theft, and to comply with privacy and international banking laws.
• Reduced database from 42GB to zero, saving $1.3M over five years.
• Independence Blue Cross:
• Implemented significant improvements in the Collections department, achieving cost savings of $725,000 in the first year.
• Managed a project to automate the collections system, enhancing operational efficiency and customer service.
• Philadelphia Insurance Companies, Inc.:
• Managed a multimillion-dollar, three-year project to develop and implement an automated workflow and convert from a flat database to a relational database, resulting in improved data integrity and workflow processes.
• Led comprehensive database integration and validation upgrades, reducing the time required for purchased sales leads data uploading from up to one week to less than one day.
• Managed projects to subcategorize insurance products for better business risk classification and automate the renewal process to improve policy retention rates.
• Successfully managed developers, QA, and production release teams through respect and consistent feedback, thereby increasing production and reducing errors.
• Implemented a workflow system requiring attestation for SDLC activities, with automated notifications to the next team upon completion, reducing production errors by 95%.
• Legion Insurance Company:
• Conducted IT audits for newly acquired businesses and supervised a development team.
• Improved workflows for billing, accounts receivable, accounts payable, collections, and check processing.
• Analyzed and evaluated risks, costs, and tasks for a failing GL system implementation for the parent company in Bermuda, bringing the project back on track and ensuring its successful completion.

• EXPERIENCE:
• Credit Cards
• Claims
• Communication and Tracking Systems
• Compliance Audits
• CRM
• Financial Tracking
• IT Systems Management
• Management
• Marketing
• Networking System Upgrades
• Process Automation & Optimization
• Program and Project Management
• Regulatory Compliance & Governance
• Risk Management
• Standardization Procedures
• Team Leadership
• Technology Upgrades
• Training and Mentorship
• Underwriting
• Workflow Automation
• SDLC:
• Agile (Scrum, Kanban)
• Feature Driven Development
• Iterative / Continuous
• Lean
• Waterfall
• DATA SKILLS:
• Data/Business/Systems Analysis
• Data Flow & Process Mapping
• SQL Queries & Data Modeling
• Data Integrity, Migration, and Protection