Sharon L. Miller
Stockton,CA
Summary
Results-driven customer service professional with over 20 years of experience in client relations, business operations, and team leadership. Proven expertise in enhancing customer satisfaction, managing high-performing teams, and driving revenue growth. Adept at problem resolution, sales strategies, and operational efficiency to support business success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner & Operations Manager
MoMo’s Meat Market
Sacramento, CA
10.2010 - 04.2025
- Spearheaded daily business operations, ensuring exceptional customer service and operational efficiency
- Hired, trained, and managed staff to maintain high-quality service and team productivity
- Oversaw inventory management, procurement, and cost control to maximize profitability
- Developed and executed marketing strategies, increasing customer engagement and brand visibility
- Ensured strict compliance with health and safety regulations, maintaining a safe and welcoming environment
- Managed financial reporting, budgeting, and vendor relationships for business sustainability
- Created and refined menu offerings based on customer feedback and market trends
Partner/Restaurant Owner
City of Sacramento
Sacramento
01.2020 - 01.2021
- Collaborated with the City of Sacramento to support elderly residents during the COVID-19 pandemic
- Prepared, cooked, and delivered breakfast, lunch, and dinner to up to 60 qualified elderly participants
- Ensured timely and safe delivery while maintaining strict health and safety standards
- Contributed to the local community by providing essential meals during a challenging time
- GREAT PLATES PROGRAM
Customer Service Representative
AT&T
Sacramento, CA
01.2000 - 01.2010
- Managed 28 high-profile accounts, including government agencies and school districts
- Provided tailored customer service, resolving inquiries and maintaining strong client relationships
- Designed and implemented customized phone line solutions, including 1MB measured business lines and PBX systems
- Handled billing, account management, and service modifications with precision and efficiency
- Upsold and cross-sold products to enhance customer experience and drive revenue
- Maintained accurate records and documentation to ensure seamless service delivery
Leasing Consultant / Assistant Manager (Tax Credit)
Fairfield Properties Inc.
Sacramento, CA
11.1998 - 11.2000
- Assisted in managing daily operations of affordable housing communities under the Low-Income Housing Tax Credit (LIHTC) program
- Ensured full compliance with federal and state housing regulations, including income certifications, re-certifications, and file audits
- Supported property budgeting, rent collections, and financial reporting to maintain profitability and accountability
- Trained and supervised leasing agents, improving leasing conversions and enhancing resident retention strategies
- Built strong resident relations through community engagement, timely communication, and exceptional service delivery
Leasing Consultant / Property Manager
Wasatch Property Management
Sacramento, CA
01.1995 - 11.1998
- Oversaw daily operations of multifamily residential properties, ensuring smooth lease-up, high occupancy, and tenant satisfaction
- Conducted property tours, screened applicants, processed lease agreements, and facilitated seamless move-in/move-out procedures
- Handled resident concerns with professionalism, fostering strong tenant relationships and timely conflict resolution
- Managed work orders and coordinated with maintenance teams to ensure safety, cleanliness, and compliance with housing standards
- Maintained accurate records of leases, rent payments, and tenant files using property management systems
Education
High School Diploma -
Hiram Johnson
Sacramento06-1982
Skills
- Customer Relationship Management
- Sales & Revenue Growth Strategies
- Problem-Solving & Conflict Resolution
- Operations & Staff Leadership
- Financial Oversight & Inventory Control
- Marketing, Promotions & Branding
- Health & Safety Compliance
- Administrative & Documentation Management
- Small business operations
- Verbal and written communication
- Customer relations
- Relationship building
Certification
Air & Travel Certification
Additional Information
Strong Yardi Systems
Timeline
Partner/Restaurant Owner
City of Sacramento
01.2020 - 01.2021
Owner & Operations Manager
MoMo’s Meat Market
10.2010 - 04.2025
Customer Service Representative
AT&T
01.2000 - 01.2010
Leasing Consultant / Assistant Manager (Tax Credit)
Fairfield Properties Inc.
11.1998 - 11.2000
Leasing Consultant / Property Manager
Wasatch Property Management
01.1995 - 11.1998
High School Diploma -
Hiram Johnson