Sharon Lonon
Summary
Personable and dedicated Customer Service Representative with extensive experience with the Customer Focused Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Consistent in satisfying customers, building loyalty and driving retention processes.
Overview
16
16
years of professional experience
Work History
Broker/Owner
Diamond Hills Realty
03.2012 - Current
- Founded real estate agency and recruited agents to build operations from ground up.
- Managed or operated real estate offices, handling associated business details.
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Supervised agents handling real estate transactions.
- Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Assisted clients with obtaining financing options that best suited their needs as well as ensuring loan applications were properly completed and submitted.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Actively participated in networking events as well as community activities such as home buyer seminars or workshops in order to increase visibility within the industry.
- Generated lists of properties for sale, descriptions and available financing options.
- Kept accurate records of all transactions including notes from meetings or phone calls with clients as well as copies of signed contracts or documents related to each deal.
- Attended continuing education classes regularly in order maintain up-to-date knowledge about real estate law and industry practices.
- Collaborated with other agents or brokers at my firm on joint deals involving multiple parties which required excellent communication skills along with strong organizational abilities.
Administrative Support Volunteer
Life Stream Inc
01.2010 - 03.2012
- Called lead lists resulting from various marketing campaigns to achieve blood donors.
- Called as many as 50-75 potential clients to offer services and make appointments.
- Provided excellent customer service to maintain high levels of customer satisfaction.
- Communicated effectively with customers via phone, email, and text messages.
- Collaborated with new customers to give details about company offerings.
- Conducted follow-up calls with existing clients to ensure satisfaction with product and service delivery, pricing.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Customer Service/Call Center Collections Represent
Wells Fargo Home Mortgage
06.2008 - 12.2009
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments over phone and set up recurring drafts.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Associate of Arts - Business Administration
Los Angeles Southwest College
Los Angeles, CA04-1993
Skills
- Sales Technique Development
- Relationship Management
- Customer Service Excellence
- Appointment Scheduling
- Sales Support
- Inbound and Outbound Calling
- Call Management
- Complaint Resolution
- Market Research
- Staff Management
- Sales Team Training
- Lead Generation
Timeline
Broker/Owner
Diamond Hills Realty
03.2012 - Current
Administrative Support Volunteer
Life Stream Inc
01.2010 - 03.2012
Customer Service/Call Center Collections Represent
Wells Fargo Home Mortgage
06.2008 - 12.2009
Associate of Arts - Business Administration
Los Angeles Southwest College
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