Cooking, gardening, reading and learning new things
Sharon Smauldon
Administration Management
Salt Lake City,UT
Summary
Experienced administrative and customer service professional with a proven ability to support teams, clients, and operations in government, sales, medical and technical environments. Adept at managing high-volume communication, handling complex documentation, and ensuring regulatory compliance. Strong interpersonal skills with a focus on efficient service delivery and process improvement.
Overview
27
27
years of professional experience
Work History
Outpatient Service Specialist
University of Utah – Department of Obstetrics & Gynecology, Utah Center for Reproductive Medicine
09.2022 - Current
- Provides support to all clinic operations on the front end and back end.
- Serve as the first point of contact for patients in a busy outpatient clinical setting, ensuring a positive and professional experience.
- Schedule appointments and process/update registrations using the EPIC system.
- Maintain and manage the registration work queue to ensure accurate and up-to-date patient records.
- Coordinate communication between providers, patients, and staff to support smooth clinic operations.
- Maintain accurate medical records and uphold HIPAA compliance.
- Assist with administrative tasks including data entry, patient referrals, and follow-up coordination.
Building Permit Technician
City of North Salt Lake
01.2022 - 07.2022
- Interacted with the public, builders, and contractors regarding building permits in compliance with the International Building Code.
- Implemented and trained users on City Inspect electronic permitting and plan review software.
- Provided support to builders, contractors, and zoning clients through technical guidance.
- Managed permit application workflows for residential and commercial projects.
- Performed complex administrative duties and maintained accurate records.
B2B Sales Consultant
Wayfair, LLC
02.2018 - 01.2022
- Supported unmanaged business accounts with product sourcing, pricing, and sales.
- Placed and tracked purchase orders; ensured post-order support and issue resolution.
Premier Account Coordinator
Wayfair, LLC
08.2014 - 02.2018
- Engaged businesses via phone and email to qualify and enroll them in Premier or Trade Programs.
- Participated in pilot programs to improve business account services.
- Processed and documented qualified applications in SugarCRM.
Inbound Sales Consultant
Wayfair, LLC
05.2014 - 09.2014
- Used consultative sales techniques to assist customers with product selection.
- Achieved customer satisfaction and sales metrics consistently.
Customer Service Consultant
Wayfair, LLC
02.2014 - 09.2014
- Resolved post-order customer issues including returns, replacements, and refunds.
- Delivered high-quality service to drive customer loyalty and satisfaction.
Admissions Counselor
MTC Corp. Office (UT/MT Outreach & Admissions)
01.2006 - 10.2013
- Conducted outreach presentations at schools, foster care programs, and shelters.
- Guided applicants through the Job Corps admission process including interviews, documentation, and background checks.
- Provided tours and ongoing support to students throughout their enrollment.
Executive Secretary
MTC / Clearfield Job Corps Center
04.1998 - 01.2006
- Provided administrative support to Directors of Career Training and Finance.
- Coordinated meetings, managed data entry, and transcribed meeting minutes.
- Planned and organized graduation ceremonies and internal events.
Education
Associate of Science Degree - Executive Secretarial Studies
Stevens-Henager College of Business
Ogden, Utah01.1983
Skills
- Customer Service & Support
- Administrative Operations
- Permit & Compliance Management
- Electronic Record Systems (City Inspect, SugarCRM, EPIC)
- Report Preparation & Data Entry
- CRM & Order Processing Systems
- Event & Meeting Coordination
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programs401k matchHealthcare benefits4-day work weekFlexible work hoursPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Outpatient Service Specialist
University of Utah – Department of Obstetrics & Gynecology, Utah Center for Reproductive Medicine
09.2022 - Current
Building Permit Technician
City of North Salt Lake
01.2022 - 07.2022
B2B Sales Consultant
Wayfair, LLC
02.2018 - 01.2022
Premier Account Coordinator
Wayfair, LLC
08.2014 - 02.2018
Inbound Sales Consultant
Wayfair, LLC
05.2014 - 09.2014
Customer Service Consultant
Wayfair, LLC
02.2014 - 09.2014
Admissions Counselor
MTC Corp. Office (UT/MT Outreach & Admissions)
01.2006 - 10.2013
Executive Secretary
MTC / Clearfield Job Corps Center
04.1998 - 01.2006
Associate of Science Degree - Executive Secretarial Studies
Stevens-Henager College of Business
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