Sharon Macioce
Smithville
Summary
Dynamic professional with extensive experience in guest communication and conflict resolution. Proven ability to enhance guest experiences and improve service quality, ensuring positive outcomes and satisfaction.
Overview
33
33
years of professional experience
Work History
AirBNB Host
Self-employeed
Smithville
05.2014 - Current
- Managed guest communications through messaging platforms and phone calls.
- Coordinated check-in and check-out processes for guests and property management.
- Maintained cleanliness and organization of rental properties before guest arrivals.
- Resolved guest issues promptly to ensure a positive experience during their stay.
- Provided local area information to enhance guests' travel experiences.
- Monitored guest reviews and feedback to improve service quality continuously.
- Resolved customer service issues quickly and professionally when they arose.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Greeted guests upon arrival and provided information about the property and local area.
- Organized and maintained a clean, safe, and inviting environment for guests.
Artist
Self Employed
Smithville
01.1993 - Current
- Created original artwork using various mediums and techniques.
- Engaged with clients to understand their artistic preferences and needs.
- Organized and participated in art exhibitions to showcase work.
- Created original artwork in a variety of mediums including oil, acrylic, and watercolor paints, pencils, charcoal, pastels, and markers.
Human Resources Director
RNR Rescue, LLC
Smithville
03.2016 - 05.2023
- Developed and implemented HR policies aligned with company values and culture.
- Facilitated employee onboarding and training programs for new hires.
- Ensured compliance with labor laws and company policies across departments.
- Investigated incidents of workplace harassment or discrimination complaints.
- Developed and implemented human resources policies, procedures, and best practices.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Maintained confidential records related to personnel files and other sensitive documents.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
Payroll Administrator
Coach Q's Social Club
Smithville
10.2015 - 08.2019
- Process payroll for club staff and contractors monthly.
- Maintain accurate employee records and payroll documentation.
- Manage tax withholding and compliance with regulations.
Education
Bachelor of Arts - Accounting
University of Texas At Austin
Austin, TXSkills
- Guest communication
- Conflict resolution
- Customer relationship management
Timeline
Human Resources Director
RNR Rescue, LLC
03.2016 - 05.2023
Payroll Administrator
Coach Q's Social Club
10.2015 - 08.2019
AirBNB Host
Self-employeed
05.2014 - Current
Artist
Self Employed
01.1993 - Current
Bachelor of Arts - Accounting
University of Texas At Austin
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