Sharon Mackiewicz
Zelienople,PA
Summary
Dynamic professional with a proven track record at Marriott, enhancing revenue through strategic pricing and fostering client relationships. Skilled in customer engagement, consistently improving service offerings and client satisfaction. Achieved significant booking success rates by leveraging interpersonal skills and analytical tools.
Overview
26
26
years of professional experience
Work History
Group Sales Coordinator
Pyramid Hospitality- Marriott
07.2009 - Current
- Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
- Improved overall event success rates by carefully tracking progress against goals throughout planning process-adjusting strategy as needed.
- Forged strategic partnerships with local businesses and organizations to expand reach within the community-increasing exposure for both parties.
- Implemented a comprehensive follow-up process to solicit feedback from past clients, using their insights to continually improve service offerings and enhance client satisfaction.
Revenue Manager
Marriott
02.2007 - 02.2009
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
Front Office
Marriott
07.2003 - 02.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Store Manager
Dollar Tree
01.1999 - 07.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate Of Applied Business - Business Administration
Butler Community College
Butler, PA06.2007
Skills
- Sales process optimization
- Social media marketing
- Sales strategy development
- Effective negotiation
- Customer service
- Customer engagement
- Leadership development
- Sales strategies
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Relationship building
- Interpersonal skills
- Client relations
- Professionalism
Timeline
Group Sales Coordinator
Pyramid Hospitality- Marriott
07.2009 - Current
Revenue Manager
Marriott
02.2007 - 02.2009
Front Office
Marriott
07.2003 - 02.2007
Store Manager
Dollar Tree
01.1999 - 07.2003
Associate Of Applied Business - Business Administration
Butler Community College
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