Sharon Maenza
Euless
Summary
Dynamic professional with a proven track record at US Radiology Specialists / Touchstone, excelling in customer service and problem resolution. Demonstrated empathy and outstanding communication skills, effectively managing customer escalations and maintaining brand reputation. Skilled in data entry and adept at balancing multiple tasks, showcasing a commitment to excellence and patient safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
US Radiology Specialists / Touchstone
11.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Surgical Dental Assistant
Ocean Dental Studio
02.2020 - 09.2022
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Ordering dental products
- Inventory maintained
Education
High School Diploma -
Lamar High School
Arlington, TXDental Assistant Certification - Dental
Sanford Brown
Fort Lauderdale, FLNo Degree - Business
Tarrant County Junior College
Hurst, TX09-1988
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Customer relations
- Conflict resolution
- Complaint handling
- Service-oriented self-starter
- File management
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified Dental Assistant Sandford Brown
Languages
Italian
Limited Working
Timeline
Customer Service Agent
US Radiology Specialists / Touchstone
11.2022 - Current
Surgical Dental Assistant
Ocean Dental Studio
02.2020 - 09.2022
High School Diploma -
Lamar High School
Dental Assistant Certification - Dental
Sanford Brown
No Degree - Business
Tarrant County Junior College
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