Sharon Mais
Greenacres City,FL
Summary
Hardworking and diligent professional with skills in food preparation, cleaning, patient care, retail, customer service, leadership, and supply management. Proven ability to lead teams and implement effective solutions, ensuring compliance with health standards. Adept in team collaboration, consistently delivering high-quality results in fast-paced environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Food Service Assistant I
Palm Beach County School District
West Palm Beach, FL
10.2022 - 04.2025
- Participates in the distribution of individual servings in a manner that is visually appealing and provides appropriate portions; slices and wraps food, bags cookies, etc.
- Serves food in individual portions to students.
- Participates in the operation, maintenance, and cleaning of food service equipment, machines, and tools properly in accordance with established policies and procedures.
- Follows established district-wide operational standards to include proper use of machines, tools, and equipment, and proper measurement and handling of supplies and food.
- Participates in the cleaning and set-up of kitchen and serving areas to ensure areas meet health and safety standards, are clean, and conform to established operating procedures.
- Participates in the proper recording and control of food inventory and supplies according to established procedures.
Companion Caregiver
Preferred Care at HomeCar
West Palm Beach, Florida
05.2022 - 06.2024
- Assisted with mobility issues by providing assistance with walking or transferring from one place to another.
- Gave medication reminders according to prescribed instructions.
- Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
- Observed changes in client behavior or physical condition and reported to supervisor or family members.
- Provided companionship and emotional support to elderly clients in their homes.
- Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
Mail Handler Assistant (Seasonal)
USPS
West Palm Beach, FL
11.2021 - 01.2022
- Loading and unloading trucks.
- Sorting and canceling mail using relevant machinery.
- Preparing large batches of mail for distribution.
- Distributing mail to various carriers.
- Operating copy machine and other office equipment.
- Keeping work areas clean and neat.
Manager of Operations
Save More Dollar Store
West Palm Beach, FL
11.2019 - 06.2020
- Supervise and train employees.
- Manage quality assurance.
- Strategize and implement marketing solutions.
- Hired and onboarded team members to meet immediate and expected demand.
- Investigated customer complaints related to product and service quality or delivery issues.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Direct Support Aide
Long Island Disability Development Service Office
Hauppauge, NY
12.2016 - 02.2018
- Involved encouraging, guiding and training individuals in developing daily living skills and habits.
- Taking care of their personal needs and ensuring community integration.
- Ensuring the health and safety of individuals and maintaining the service environment.
- Administer medication when needed.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Accompanied or transported clients to appointments, errands and social activities.
- Collaborated with families, case managers, nurses, doctors, therapists to ensure the best possible outcomes for clients.
Director/ Child Care Provider
Four Season's Day Care
Queens, NY
11.2007 - 08.2009
- Provided optimal care for children in my custody during the day and evening hours.
- Observed and monitored children's play activities.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Communicated regularly with parents regarding their child's progress or concerns.
- Enforced all health and safety standards set forth by state regulations.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
Debt Collector
Daniels and Norelli LLC
Garden City, NY
03.2006 - 11.2007
- Retrieved outstanding debts in effort of preventing legal action.
- Documented all debtor interactions accurately for compliance and follow-up.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Processed incoming payments from customers according to established procedures.
Real Estate Sales Agent
Dolphin Realty
West Babylon, NY
08.2005 - 02.2006
- Assist in home sales and rentals.
- Prepared presentations to showcase properties to prospective buyers.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Monitored industry news for changes in laws and regulations affecting the real estate sector.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Showed residential properties and explained features, value and benefits of available homes.
Debt Collector
Oxford Management Services
Melville, NY
12.2000 - 10.2005
- Data processing information and assisting with internal and external inquiries.
- Managing information systems and inventory replenishment solutions.
- Documented all debtor interactions accurately for compliance and follow-up.
- Negotiated credit extensions and waivers when necessary.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
Bank Funding Administrator
Bank of America
Melville, NY
06.1997 - 05.2000
- Supported sales representatives in data entry and answering telephones.
- Sorted and distributed mail
- Photocopying
- Assisted in internal and external inquiries.
- Audited contracts and paperwork.
Education
HIgh School Diploma - General Studies
Perquimans High School
Hertford, NC06.1995
Skills
- Clerical and administrative skills
- Food safety and preparation
- Customer service and support
- Team collaboration and leadership
- Effective communication
- Problem-solving and critical thinking
- Time management and multitasking
- Special needs expertise
- Reliability and work ethic
- Coaching and mentoring
- POS system operation
- Basic math proficiency
- Microsoft 365
- Detail-oriented
- Typing (40 wpm)
Certification
- BLS Certification
- Medication Aide (Med-Tech) Certification
Timeline
Food Service Assistant I
Palm Beach County School District
10.2022 - 04.2025
Companion Caregiver
Preferred Care at HomeCar
05.2022 - 06.2024
Mail Handler Assistant (Seasonal)
USPS
11.2021 - 01.2022
Manager of Operations
Save More Dollar Store
11.2019 - 06.2020
Direct Support Aide
Long Island Disability Development Service Office
12.2016 - 02.2018
Director/ Child Care Provider
Four Season's Day Care
11.2007 - 08.2009
Debt Collector
Daniels and Norelli LLC
03.2006 - 11.2007
Real Estate Sales Agent
Dolphin Realty
08.2005 - 02.2006
Debt Collector
Oxford Management Services
12.2000 - 10.2005
Bank Funding Administrator
Bank of America
06.1997 - 05.2000
HIgh School Diploma - General Studies
Perquimans High School