Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Coombs

Las Vegas,NV

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Department Manager

BURBERRY
03.2019 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Supported store manager to increase monthly sales revenue by 15%.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Responsible departments Handbags & Accessories, and Men's Ready to Wear
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands

General Manager

BCBGMAXAZRIA
08.2015 - 03.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, and scheduling.
  • Drove year-over-year store growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Motivated and coached 8+ team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Identified, hired and trained highly-qualified team by teaching best practices, procedures, and sales strategies
  • As General Manager increase YTD Store Revenue from 2 million to 2.6 million within one year, and 3 million each following year.

Assistant Manager

Cole Haan
07.2014 - 08.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Designer Sales Associate

Saks Fifth Avenue
05.2011 - 07.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Developed a million-dollar client book within one year.
  • Responsible for the following departments: Prada, Celine, Miu Miu.

Sales Associate

Salvatore Ferragamo
07.2010 - 03.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Education

Master of Science - Business Management

University of Arkansas At Little Rock
Little Rock, AR
12.2006

Bachelor of Science - Criminal Justice

University of Arkansas At Little Rock
Little Rock, AR
05.2003

Skills

  • Recruiting and Hiring
  • Personnel Management
  • Training and Development
  • Creative Solutions
  • Effective Selling Techniques
  • Business Development and Planning
  • Goals and Performance
  • Customer Engagement
  • Relationship building and management

Timeline

Department Manager

BURBERRY
03.2019 - Current

General Manager

BCBGMAXAZRIA
08.2015 - 03.2019

Assistant Manager

Cole Haan
07.2014 - 08.2015

Designer Sales Associate

Saks Fifth Avenue
05.2011 - 07.2014

Sales Associate

Salvatore Ferragamo
07.2010 - 03.2012

Master of Science - Business Management

University of Arkansas At Little Rock

Bachelor of Science - Criminal Justice

University of Arkansas At Little Rock

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Sharon Coombs