Sharon Martin
Solon,OH
Summary
Dynamic Student Financial Aid Processing Advisor at Cuyahoga Community College, skilled in analytical thinking and time management. Successfully developed client relationships, enhancing retention and loyalty. Pioneered onboarding processes, significantly improving service efficiency. Committed to continuous professional development, ensuring compliance and innovative solutions in financial advising.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Student Financial Aid Processing Advisor
Cuyahoga Community College
06.2018 - 08.2024
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
- Advised clients on risk management strategies to protect assets against market volatility.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Assisted students in exploring and selecting career paths.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Analyzed student academic records to assess educational and career goals.
- Advocated for students to access available resources.
- Provided resources to support students in achieving career goals.
- Monitored student progress to drive successful academic outcomes.
- Collaborated with parents and teachers to help students reach potential.
- Empowered students through counseling and skill-building exercises.
- Developed and implemented individualized academic plans for students.
- Educated students on college admissions process and scholarship requirements.
- Advised students on educational, career and social opportunities.
- Developed and implemented student guidance plans to foster academic success.
Adjunct Instructor
Cuyahoga Community College
10.2016 - 05.2020
- Managed classroom effectively to maintain a positive learning environment for all students.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
- Improved student performance by defining clear goals and communicating performance metrics.
- Attended meetings and workshops to refine and enhance instructional skills.
- Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
- Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
- Improved student engagement by incorporating multimedia presentations in lectures.
- Used technological equipment to enhance process of students' learning.
- Submitted daily class roster to accurately maintain attendance records.
- Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
- Participated in school retention initiatives by providing regular, accurate and timely feedback to students and school concerning academics, behavior and attendance.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Developed curriculum standards, lesson plans and syllabi.
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Created materials and exercises to illustrate application of course concepts.
- Taught diverse student population by employing various learning styles and abilities.
- Applied innovative teaching methods to encourage student learning objectives.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Student Financial Aid and Scholarships Advisor
Cuyahoga Community College
06.2006 - 06.2018
- Conducted in-depth market research to identify emerging trends, enabling clients to capitalize on new investment opportunities.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Pioneered client onboarding process that significantly reduced time to first investment.
Education
Masters of Education - Adult Learning And Development
Cleveland State University
Cleveland, OH12-2007
Bachelor of Arts - Sociology/Criminology
Cleveland State University
Cleveland, OH12-2005
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
NASFAA
Fosters Scholars
Black American Council
Black Diamonds
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Student Financial Aid Processing Advisor
Cuyahoga Community College
06.2018 - 08.2024
Adjunct Instructor
Cuyahoga Community College
10.2016 - 05.2020
Student Financial Aid and Scholarships Advisor
Cuyahoga Community College
06.2006 - 06.2018
Masters of Education - Adult Learning And Development
Cleveland State University
Bachelor of Arts - Sociology/Criminology
Cleveland State University
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