Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Sharon Martinson

Sharon Martinson

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Uptown Auto Body Rebuild
03.2022 - 06.2025
  • Oversaw daily operations, ensuring seamless workflow and high-quality service within auto body rebuild processes.
  • Implemented process improvements that enhanced efficiency and reduced turnaround times for vehicle repairs.
  • Managed team performance through mentorship and training, fostering a culture of continuous improvement and accountability.
  • Developed operational strategies that aligned with company goals, optimizing resource allocation and budget management.
  • Analyzed customer feedback to drive improvements in service delivery and enhance overall client satisfaction.
  • Collaborated with cross-functional teams to streamline operations, improving communication between departments and reducing bottlenecks.
  • Maintained compliance with industry regulations, safeguarding workplace safety standards and environmental practices in all operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Interacted well with customers to build connections and nurture relationships.

Collision Estimator

Gerber Collision
09.2019 - 03.2022
  • Evaluated vehicle damage to create accurate repair estimates and timelines.
  • Collaborated with insurance adjusters to facilitate claims process and approvals.
  • Utilized estimating software to produce detailed reports for customers and management.
  • Communicated effectively with customers regarding repairs, costs, and timelines.
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Increased shop revenue through effective upselling of additional services during the estimation process.
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
  • Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
  • Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
  • Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
  • Delivered consulting services to advise clients on cost-saving strategies and best practices.

Collision Estimator

Rainier Collision Inc.
05.2007 - 09.2019
  • Implemented process improvements that enhanced workflow efficiency in estimating procedures.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
  • Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
  • Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.

Education

No Degree - Collision Repairs

Clover Park Technical College
Lakewood, WA
10-1999

Skills

  • Team leadership
  • Issue resolution
  • Operational efficiency management
  • Supportive team participant
  • Efficient multi-tasker
  • Customer relations
  • Administrative skills
  • Vendor relationships

Accomplishments

  • Supervised team of 12 staff members.
  • We were awarded The " Best of the westsound Autobody shop in 2024 and 2nd in 2023.

Certification

I-car certifications

Hazard Communication Certification

Emergency Response

Fire safety

S/PA Collision Pollution Prevention


Languages

English
Full Professional

Timeline

General Manager

Uptown Auto Body Rebuild
03.2022 - 06.2025

Collision Estimator

Gerber Collision
09.2019 - 03.2022

Collision Estimator

Rainier Collision Inc.
05.2007 - 09.2019

No Degree - Collision Repairs

Clover Park Technical College

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