Sharon Maruya Shin
South Pasadena,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lead Concierge position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Owner
Papermum Press
01.2001 - Current
- Over 20 years of letterpress printing, production, and teaching workshops
- Manage day-to-day estimates, invoices, and research customer inquiries
- Extensive knowledge of custom invitations, business cards, posters, any printed matter
- Collaborated with top designers to design branding projects and various greeting card lines
- Advised clients on design, images, text style, and layout of look wanting to achieve
- Work closely with vendors, always staying on point with the newest trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
Lead Concierge/Receptionist Administrator
Whittier Trust Company
12.2023 - 07.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Created welcoming and comfortable environment for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Greeted guests upon arrival by providing warm welcome.
- Scheduled and confirmed restaurant reservations for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained high level of professionalism and discretion when dealing with guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Acted as first point of contact and set appointments for prospective clients.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Administrative Assistant/Receptionist
Dine Brands
05.2023 - 08.2023
- Greet and welcome vendors, visitors, contractors, franchisees in a friendly and professional manner
- Direct clients to the appropriate office or department
- Announce clients and visitors when necessary
- Help maintain workplace security by checking people in, maintaining visitor logs, and issuing visitor badges when necessary
- Support legal, operations, franchise, lease, risk management, internal audit departments, assisting in administrative duties to include: coding and invoicing, accruals spreadsheet, basic accounting
- Work with attorneys regarding coding and invoice approvals
- Communicate with paralegals regarding potential legal issues
- Facilitate the invoice payment process with the Accounts Payable department regarding late/overdue invoices
- Sort, organize, identify valid blueprints and franchise leases
- Conduct lease/landlord investigations through Sales Force
- Support Guest Relations to resolve difficult customer complaints.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant/Marketing Associate
Kondo Wealth Advisors
01.2019 - 01.2022
- Collaborate with the marketing team to re-brand logo and all marketing collateral and website content
- Direct contact person for advertising and marketing to print media
- Responsible for overseeing the office move including negotiating pricing and contracts from building contractors to cleaning crew
- Partner with the Owner and COO to ensure the smooth operation between staff and clients and office operations
- Client scheduling, prioritizing projects, and responding to emails
- Answering and responding to client and vendor phone calls
- Organize sensitive documents and maintain records
- Create an electronic filing system for client documents
- Handle confidential information with care, communicate effectively, and taking initiative daily
- Deliver Performance Reports and tax documents to the clients via secure network
- Support the Financial Supervisor to include banking details, deposits, and bank statements and invoices
- Organize team building events and yearly client events
- Liaison between neighbors to ensure safety of employees/clients.
- Managed and reviewed several ongoing projects to resolve any quality, communication and delivery issues.
Teaching Assistant / Operational Support
Archetype Press / Art Center College of Design
01.2005 - 01.2010
- Presented subject matter to students under the guidance of the Professor
- Evaluated and commented on student projects
- Conducted demonstrations to teach letterpress printing skills
- Lead teacher for the open studio lab for teachers and students
- Operated and supervised maintenance of the studio including all presses and machinery
- Lead projects for Universidad de Monterrey students.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
Education
Bachelor's Degree - Asian American Studies
California State Long Beach
Long Beach, CA05.1993
Some College (No Degree) - Graphic Design, Letterpress Printing
Art Center College of Design
Pasadena, CASkills
- CRM-Smart Office
- Chrome River
- Sales Force
- Coding
- Invoicing
- Medical Coding
- MS Teams
- Outlook
- Office 365
- Constant Contact
- Charles Schwab platform
- Nuance Document Imaging
- ACT-on
- Dashlane
- Multiple phone lines
- Cipher Post
- Zoom Webinars
- Website backend
- Compliance
- Microsoft Teams
- Operations Management
- Bidding processes
- Negotiation
- Client Service
- Customer Relations
Hobbies and Interests
- Traveling
- Letterpress printing
- Bookbinding
- Boxmaking
- Pickleball
- Cooking
- Learning languages
- Playing the piano
- Flower arranging
Timeline
Lead Concierge/Receptionist Administrator
Whittier Trust Company
12.2023 - 07.2024
Administrative Assistant/Receptionist
Dine Brands
05.2023 - 08.2023
Administrative Assistant/Marketing Associate
Kondo Wealth Advisors
01.2019 - 01.2022
Teaching Assistant / Operational Support
Archetype Press / Art Center College of Design
01.2005 - 01.2010
Owner
Papermum Press
01.2001 - Current
Bachelor's Degree - Asian American Studies
California State Long Beach
Some College (No Degree) - Graphic Design, Letterpress Printing
Art Center College of Design