Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Mason

Double Springs,AL

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

20
20
years of professional experience

Work History

Front Desk

Lakeshore Inn And Marina
01.2022 - 08.2022

Greeted all guests that entered.

Took incoming calls for motel reservations.

Took incoming call food orders for restaurant.

Scheduled for marina repairs and gas ups for those coming in to use their water craft.

Counted register drawers in and out for the day.

Created daily accounting information to input into system.

Waited tables if wait staff needed assistance.

Library Assistant

Town Of Arley Alabama
06.2021 - 02.2022

Greeted guests

Checked books in and out for patrons

Took all incoming calls

Set up booking dates for Community Room

Worked Childrens Section and maintained area for upcoming holidays and events.

Caregiver to Grandchildren

Myself
08.2006 - 03.2017

Provided daily care for my 2 grandchildren while their single mother worked.

Administrative Assistant to the Principal

Heritage Christian Academy
06.2002 - 05.2007

Assisted Owner/Principal with all daily tasks

Served as Guidance Counselor

All clerical and receptionist duties: answered phones, customer service, correspondence, coordinated administrator's schedule, deposits, created school calendar and class schedules, oredered supplies, postage, handled incoming and outgoing mail, e-mail and filing. Created forms for attendance tracking, grades, community service, transcripts and diplomas. Troubleshot equipment failures, mediated personnel issues.


Responsible for all record keeping for both campus and home schooled students, which included report cards, transcripts, incoming and outgoing students, attendance tracking and county audits.


Accounts receivable, accounts payable, collections and monthly invoices, Created a payment plan for parents.


Graduation Coordinator and Guidance Counselor:

Prepared Senior college preparation packets and helped parents and students complete the proper applications for scholarships and college applications. Dealt with multiple companies for graduation supplies and equipment.



Education

High School Diploma -

Auburndale Senior High School
Auburndale, FL
06.1983

Skills

  • Revenue management
  • Calendar Management
  • Problem-Solving
  • Registration
  • Event Coordination
  • Front Office Management
  • Reliability and punctuality
  • Safety and security procedures
  • Supply and Materials Oversight
  • Administrative Skills
  • Data Gathering
  • Dining and Amenity Recommendations
  • Registration processing
  • Detail Oriented
  • Payment Collection
  • Customer Service
  • Documentation
  • Reporting capabilities
  • Administrative Support
  • Guest Reception
  • Staff Supervision
  • Phone and Email Etiquette
  • Problem-solving skills
  • Microsoft Office
  • Initiative-taking
  • Information Protection
  • Credit and cash payments
  • Effective Planning
  • Listening Skills
  • Guest Services
  • Payment Processing
  • Charge posting
  • Room assignments
  • Teamwork and Collaboration
  • Data Confidentiality
  • Records Management
  • Data Entry
  • Invoicing and Billing
  • Cash Handling
  • Conflict Management
  • Guest Registration
  • Team player mentality
  • Office Organization
  • Oral and written communications
  • Team Supervision
  • Guest accommodations
  • Mail and packages
  • Front Office Support
  • Reservations
  • Office Management
  • POS Systems
  • Supply Replenishment
  • Customer Service Management
  • Front Desk Management
  • Clerical duties
  • Record preparation
  • Time Management

Timeline

Front Desk

Lakeshore Inn And Marina
01.2022 - 08.2022

Library Assistant

Town Of Arley Alabama
06.2021 - 02.2022

Caregiver to Grandchildren

Myself
08.2006 - 03.2017

Administrative Assistant to the Principal

Heritage Christian Academy
06.2002 - 05.2007

High School Diploma -

Auburndale Senior High School
Sharon Mason