Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon McCann

Summary

Experienced retired Probation Officer effective at managing difficult cases and making sound, educated decisions. Creative and practical problem solver. Looking for the next adventure in the second part of my life. Enjoy serving others and building teamwork and relationships with co-workers to enhance business profitability

Overview

28
28
years of professional experience

Work History

Deputy Probation Officer

County Of Orange
09.1993 - 04.2015
  • Improved offender rehabilitation by developing and implementing personalized probation plans.
  • Enhanced community safety by conducting thorough risk assessments for probationary clients.
  • Reduced recidivism rates with proactive case management strategies and regular progress evaluations.
  • Ensured compliance to probation conditions, promptly addressing any violations or concerns.
  • Collaborated with treatment providers for effective service coordination and offender support.
  • Maintained accurate and detailed case documentation, allowing for informed decision-making in court proceedings.
  • Facilitated positive behavioral change through regular meetings, goal setting, and resource referrals.
  • Promoted successful reintegration into society by assisting offenders in securing employment and housing resources.
  • Strengthened interagency partnerships to enhance information sharing and collaborative problem-solving efforts.
  • Provided expert testimony in court hearings, contributing to fair sentencing decisions based on individual case factors.
  • Developed targeted intervention plans, addressing specific criminogenic needs of each probationer.
  • Conducted home visits to assess living environments and provide additional support as needed.
  • Supported offender families by connecting them with appropriate community services and resources.
  • Established trusting relationships with probationers, fostering open communication channels for constructive guidance and feedback.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of probation services.
  • Assisted in training new deputy probation officers, sharing knowledge and expertise for a stronger department workforce.
  • Continuously evaluated program effectiveness using data-driven approaches, making adjustments as necessary to improve outcomes for probationers and the community at large.
  • Actively contributed to departmental policy revisions to ensure alignment with current trends and evidence-based approaches within the field of correctional supervision.
  • Collaborated closely with local law enforcement agencies to address public safety concerns related to at-risk individuals under supervision.
  • Engaged in community outreach initiatives to educate the public about probation programs and rehabilitative efforts, fostering stronger relationships between the department and local residents.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Completed reports on behalf of court and associated legal entities.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Supervised offenders to reduce risk to community.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Wrote progress reports and testified under oath at court hearings.
  • Maintained compliance with all legal statutes, policies and procedures.
  • Conducted investigations into violations and other allegations.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Adhered to legal requirements by performing office, home and employment visits.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Interpreted legal concepts and issues to complete and close out cases.
  • Helped resolve probationer issues with housing, employment and healthcare.
  • Observed residents for compliance and behavior issues.
  • Gathered information from people in community, family members and agencies about conduct of probationers.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
  • Performed both pre-sentence and pre-parole investigations.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Coordinated community and job placement resources.
  • Researched each case thoroughly to strengthen case outcomes.
  • Compiled information from law enforcement and conducted interviews with youth offenders.
  • Tracked assigned juvenile movements and adherence to probation requirements.
  • Handled over 120 full-cycle caseloads per month.
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Performed thorough legal research to strengthen case arguments.
  • Verified social and legal history information of individual probationers.
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status.
  • Monitored minors, guardians and non-custodial family members.
  • Arranged and implemented offender prison release programs.
  • Suggested bail recommendations to court to aid with case outcomes.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
  • Developed case reports detailing inmate history and likelihood of committing another crime.
  • Arranged substance abuse rehabilitation for offenders.
  • Performed routine home inspections and drug tests for offenders on parole.
  • Provided court testimony to support court decisions.
  • Monitored inmates' progress using questionnaires and psychological testing.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports.

Reserve Police Officer

LAPD
10.1990 - 04.1994
  • Enhanced public safety by conducting regular patrols and responding to emergency calls.
  • Assisted in crime prevention efforts through community outreach and education initiatives.
  • Supported investigations by collecting evidence, interviewing witnesses, and documenting findings for use in legal proceedings.
  • Collaborated with fellow officers to maintain a safe and secure environment for citizens and visitors alike.
  • Participated in ongoing training exercises to ensure proficiency in law enforcement techniques and equipment usage.
  • Assisted with crowd control during special events, ensuring orderly conduct among attendees.
  • Exceeded department standards in physical fitness assessments, contributing to overall team readiness for duty.
  • Provided testimony in court cases as a reliable witness, strengthening prosecution efforts against criminal offenders.
  • Maintained accurate records of daily activities through detailed report writing, aiding the efficiency of department operations.
  • Engaged with local businesses to develop positive relationships between law enforcement and the community at large.
  • Utilized problem-solving skills to resolve disputes among citizens peacefully and effectively whenever possible.
  • Served as an approachable resource for members of the public seeking assistance or information about police services or programs offered within the community.
  • Demonstrated commitment to professional development by attending workshops and conferences on contemporary policing strategies and tactics regularly.
  • Assessed situations quickly and accurately under high-stress conditions, making decisions that protected lives and property while minimizing risk exposure for all involved parties.
  • Fostered respectful communication with diverse populations, promoting understanding between law enforcement personnel and the communities they serve.
  • Provided assistance to other law enforcement agencies as needed during critical incidents or high-profile investigations, demonstrating teamwork and cooperation within a multi-agency framework.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Checked vehicle equipment for proper functioning prior to use.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Assisted in special investigations and crime prevention programs.
  • Provided testimony in court proceedings.

Server, Cashier, Hostess

La Capilla Restaurant
09.1988 - 05.1989
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Server, Hostess, Cashier

Woolworths
09.1987 - 05.1988
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Education

Bachelor of Science - Criminology

California State University - Long Beach
Long Beach, CA
04.1993

Skills

  • Cultural Competency
  • Problem Solving
  • Multitasking Abilities
  • Time Management
  • Interpersonal Communication
  • Organizational Skills
  • First Aid and CPR
  • Team Collaboration
  • Exceptional Communicator
  • Fluent in Spanish
  • Verbal and Written Communication
  • Motivational

Timeline

Deputy Probation Officer

County Of Orange
09.1993 - 04.2015

Reserve Police Officer

LAPD
10.1990 - 04.1994

Server, Cashier, Hostess

La Capilla Restaurant
09.1988 - 05.1989

Server, Hostess, Cashier

Woolworths
09.1987 - 05.1988

Bachelor of Science - Criminology

California State University - Long Beach

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Sharon McCann