Sharon McCann
Ft Mitchell,KY
Summary
Energetic Leader successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
17
17
years of professional experience
Work History
Engineering Administrative Assistant
Ferrero through Aerotek Staffing
Florence, Kentucky
05.2022 - Current
- Assisted engineers with administrative tasks such as filing, scheduling, and organizing documents.
- Maintained records of engineering projects including budgeting and cost tracking.
- Managed engineering calendar to ensure timely completion of assignments.
Supervisor
Pitney Bowes, Inc
Hebron, Kentucky
05.2014 - 02.2020
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
Team Leader
Amazon
Hebron, Kentucky
08.2012 - 04.2014
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
International Customer Service Specialist
Dell SPH
West Chester, Ohio
04.2008 - 09.2009
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided customer service to international clients in various languages, including Spanish and French.
- Researched and resolved customer inquiries in a timely manner.
- Developed relationships with customers by providing prompt, accurate and professional service.
- Assessed customer needs and provided appropriate solutions for their individual requirements.
Education
GED -
North High School
North, South Carolina05.1982
Certificate -
Business Computer Training Institute
Vancouver, WA06.1991
Skills
- Processes and procedures
- Goal-oriented
- Key accounts and territory management
- Issue and conflict resolution
- Basic math
- Communication
- Critical thinking
- Planning
- Relationship building
- Work ethic
- Friendly, positive attitude
- Conflict resolution
- Customer service
- Scheduling Coordination
- Document Control
- Budget Tracking
- Report Preparation
- Recordkeeping
- Account Investigation
- Inventory Management
- Customer Service
- Electronic Records Management
- Office Administration
- Scheduling
- Spreadsheet tracking
- Data Entry
- Spreadsheet Creation
- Excellent Communication
- Time management abilities
- Self Motivation
- Office Equipment Operation
- Reliability
- Database entry
- Filing and data archiving
- Order Placement
- Multitasking and Time Management
- Organizational Skills
- SAP software use
- Proficient in SAP
- Microsoft Excel
- Microsoft SharePoint
- Microsoft Outlook
- Microsoft Word
Timeline
Engineering Administrative Assistant
Ferrero through Aerotek Staffing
05.2022 - Current
Supervisor
Pitney Bowes, Inc
05.2014 - 02.2020
Team Leader
Amazon
08.2012 - 04.2014
International Customer Service Specialist
Dell SPH
04.2008 - 09.2009
GED -
North High School
Certificate -
Business Computer Training Institute
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