Sharon McCarthy
Winlock,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Creator
SMM Creations
04.2013 - Current
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Managed creative process from concept to completion for various art projects.
- Designed and executed original artwork for various private and corporate clients.
- Participated in art exhibitions and shows to showcase work.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Leveraged software to track income, expenses and other financial information.
Delivery Driver
DeRangos
08.2004 - 09.2008
- Inspected load security and checked for damages.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Documented mileage, deliveries, pickups, customer issues and damages.
Cashier
DeRangos
08.2004 - 09.2008
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Chubbie's Pizzeria
05.2002 - 01.2008
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Tempe, AZ05.2025
Associate of Science - Applied Psychology
University of Phoenix
Tempe, AZ05.2011
Skills
- Quality Control
- Service prioritization
- Advanced planning
- Positive Attitude
- Attention to Detail
- Team Player
- POS System Operation
- Clean Driving Record
- Cash Handling
- Customer Service
- Refund Processing
- Networking
- Customer Engagement
- Sales strategy development
- Sales process
- Up-selling
Timeline
Creator
SMM Creations
04.2013 - Current
Delivery Driver
DeRangos
08.2004 - 09.2008
Cashier
DeRangos
08.2004 - 09.2008
Server
Chubbie's Pizzeria
05.2002 - 01.2008
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Associate of Science - Applied Psychology
University of Phoenix
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