Sharon McCarthy-Gaines
Winlock,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Sahara Pizza
03.2024 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Creator
SMM Creations
02.2013 - Current
- Enhanced product appeal by designing creative and visually captivating content for various marketing campaigns.
- Streamlined project workflow for increased efficiency and productivity by implementing effective organizational systems.
- Boosted company''s online presence with engaging social media strategies, resulting in higher audience engagement and growth.
- Developed innovative solutions to design challenges, leading to improved user experience on digital platforms.
- Contributed to the successful completion of client projects by providing valuable input during brainstorming sessions and concept development stages.
- Conducted online research to obtain relevant information and materials.
Delivery Driver
DeRango's Pizza Palace
02.2004 - 02.2008
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Server Shift Leader
Chubbies
02.2002 - 02.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Ensured optimal staffing levels during each shift, adjusting schedules as needed to accommodate fluctuations in business volume.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Consistently met or exceeded sales goals through upselling techniques.
- Provided support to other team members when needed.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Managed scheduling for 20 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Science - Informational Technologies
University of Phoenix
Tempe, AZ12.2026
Associate of Science - Psychology
University of Phoenix
Tempe, AZ09.2011
Skills
Microsoft Office Suites
Quality Control
Service prioritization
Advanced planning
Positive Attitude
Attention to Detail
Team Player
POS System Operation
Clean Driving Record
Cash Handling
Customer Service
Refund Processing
Networking
Customer Engagement
Sales strategy development
Sales process
Up-selling
Timeline
Delivery Driver
Sahara Pizza
03.2024 - Current
Creator
SMM Creations
02.2013 - Current
Delivery Driver
DeRango's Pizza Palace
02.2004 - 02.2008
Server Shift Leader
Chubbies
02.2002 - 02.2008
Bachelor of Science - Informational Technologies
University of Phoenix
Associate of Science - Psychology
University of Phoenix
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