Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon McCormack

Miami

Summary

Experienced non-medical Care Provider offering 12 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

35
35
years of professional experience

Work History

Caregiver, Special Needs

Self Employed
01.2011 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Estate Manager

Self Employed
01.2011 - Current
  • Enhanced estate efficiency by implementing streamlined systems for financial management and maintenance planning.
  • Managed comprehensive property renovations, ensuring timely completion and adherence to budget constraints.
  • Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
  • Developed customized security protocols, safeguarding the privacy and safety of residents.

Mortgage Loan Officer, Loan Processor

Fig Tree Mortgage
01.2005 - 05.2007
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Checked loan documents for accuracy prior to closing.
  • Monitored portfolio performance and provided clients with periodic updates on loan progress.
  • Reviewed loan files and updated to match current standards.
  • Monitored pipelines to track and log status of loans.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted customers with completing loan applications and other paperwork.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Compiled closing packages for drafting and presentation accuracy.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Catering Staff Member

Genes Catering, Issacs Catering, Red Fire House
09.1988 - 08.1999
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Ensured timely food preparation and delivery for seamless event execution.
  • Collaborated with team members to create memorable experiences for clients and guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Meticulously prepared food items according to recipes while maintaining proper portion control.
  • Achieved safe food handling practices by following all necessary guidelines and procedures.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule to meet event needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Cleared dishes and glassware quickly following each course.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Restaurant Waiter

Olive Garden
08.1989 - 08.1990
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Informed customers about daily and seasonal specials.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associate of Science - Education

Miami Dade College
Miami, FL
06.1990

Skills

  • Physical Development
  • Behavior Redirection
  • Positive Reinforcement Methods
  • Social Support
  • Dietary Guidelines
  • Client Requirements
  • Supporting Daily Living Needs

Timeline

Caregiver, Special Needs

Self Employed
01.2011 - Current

Estate Manager

Self Employed
01.2011 - Current

Mortgage Loan Officer, Loan Processor

Fig Tree Mortgage
01.2005 - 05.2007

Restaurant Waiter

Olive Garden
08.1989 - 08.1990

Catering Staff Member

Genes Catering, Issacs Catering, Red Fire House
09.1988 - 08.1999

Associate of Science - Education

Miami Dade College

Similar Profiles

CREATE PROFILE
Sharon McCormack