SHARON MCCREVEN

Work History

Senior Case Manager

Community Health Center, Inc

06.2023 - 06.2025

Oversaw implementation of health center's first school-based mobile dental case coordination program, collaborated with management to achieve smooth operations and increased follow up care appointment scheduling by 57% over two years.
Created effective care plans appropriately matching needs of clients following standards and guidelines of dental providers and health center protocol.
Made appropriate referrals, monitored patient services completion time frames, sought supervisory guidance as required and documented services provided.
Provided on-going communication for planning and case management and coordinated care to support parents of patients.
Efficiently utilized translation services for effective communication and responded with culturally sensitivity.
Assisted with hiring and training of new school based clinical staff and volunteers, providing feedback on applicant work aptitude and team compatibility.
Served as case coordinator, among community partners, assuming responsibility for successful completion of care in complex pediatric cases needing treatment outside health center's scope of practice .

Program Manager

Community Health Center, Inc

09.2021 - 06.2023

Successful implementation of CDC/HRSA-funded medical-dental integration project to improve patient outcomes around childhood obesity and dental caries and early risk detection for Prediabetes in adults.
Development of bidirectional referral system to increase communication among Medical and Dental departments.
Presenter of a series of Motivational Interviewing training modules for multidisciplinary staff to support grant initiatives.
Effective training of dental and medical staff on new protocols/procedures associated with grant.
Proven ability to develop and complete projects according to scope, budget and timeline.
Program Management/oversight of multiple Agency on Aging grants, 11/21-present.
Program Management/oversight Oral Health Infrastructure/HRSA Grant, 1/22-present.

PROGRAM COORDINATOR /DENTAL HYGIENIST

Community Health Center, Inc

08.2015 - 01.2020

Program Coordinator Mobile Dental Program:
Responsible for efficient and cost-effective coordination and delivery of all activities of School Based Dental Program. Acted as program's key liaison between schools, children and their families and Community Health Center staff.
Dental Hygienist Mobile Dental Program:
Provision of dental hygiene services, including education and outreach, caries risk assessment, prophylaxis, fluoride application and sealants to school-aged children.
-Case Management pilot program:
-Effectively triaged, scheduled appointments, coordinated care for mobile dental patients with restorative needs and/or pain.
-Assessed and addressed obstacles to care while identifying and collaborating with parents and outside resources to enable completion of care.
-Increased return rate of mobile patients to main sites for continuing care to 67%.

PROGRAM MANAGER

Smiles 2 Go! Mobile Dental Van Hospital of Saint Raphael/Yale New Haven Hospital/Fair Haven Community Health Center

01.1998 - 01.2015

Development of and oversight for day-to-day operation of the mobile Dental Van program, including guidance of program through two changes of ownership.
Supervision of staff.
Determination of sites/coordination of scheduling to over 23 schools per year.
Administrative liaison/grant writing and budgetary oversight/ordering of supplies and maintenance of equipment.
Coordination of community outreach and development of sustained support for the mobile program.
Identification and reconciliation of barriers to care for patients.
Initiated and maintained collaborative relationships with state and community partners to aid in case management/coordination of care to improve patient outcome and completion of care.
Developed sustained referral network for patient needs outside scope of practice of program.
Public presentation of the program and oral health for a variety of audiences.
Designed and implemented first collaborative early intervention program within Pediatric Department/Anticipatory Guidance Direct patient care/Dental hygiene services tailored to meet individual needs for all ages and abilities.
Accurately screened and assessed conditions for children of all ages and abilities.
Developed and implanted personalized dental hygiene treatment plans with consideration of children's abilities and tolerance.
Effectively educated and communicated with parents regarding oral health needs.
Coordination of needed dental care for program dentists.
Knowledge and mastery of multiple dental software programs.
Able to manage time and production while maintaining quality of care.

Summary

Overview

Work History

Senior Case Manager

Program Manager

PROGRAM COORDINATOR /DENTAL HYGIENIST

PROGRAM MANAGER

Education

Associate of Science - Dental Hygiene

Bachelor of Science -

Skills

Certification

Timeline

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