SHARON MCCREVEN
West Haven,CT
Summary
Passionate public health dental hygienist/program manager with an extensive background in patient-centered case management and a strong belief in collaboration and integration as a means to improved patient/client outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Community Health Center, Inc
Middletown, CT
06.2023 - 06.2025
- Oversaw implementation of health center's first school-based mobile dental case coordination program, collaborated with management to achieve smooth operations and increased follow up care appointment scheduling by 57% over two years.
- Created effective care plans appropriately matching needs of clients following standards and guidelines of dental providers and health center protocol.
- Made appropriate referrals, monitored patient services completion time frames, sought supervisory guidance as required and documented services provided.
- Provided on-going communication for planning and case management and coordinated care to support parents of patients.
- Efficiently utilized translation services for effective communication and responded with culturally sensitivity.
- Assisted with hiring and training of new school based clinical staff and volunteers, providing feedback on applicant work aptitude and team compatibility.
- Served as case coordinator, among community partners, assuming responsibility for successful completion of care in complex pediatric cases needing treatment outside health center's scope of practice .
Program Manager
Community Health Center, Inc
Middletown, CT
09.2021 - 06.2023
- Successful implementation of CDC/HRSA-funded medical-dental integration project to improve patient outcomes around childhood obesity and dental caries and early risk detection for Prediabetes in adults.
- Development of bidirectional referral system to increase communication among Medical and Dental departments.
- Presenter of a series of Motivational Interviewing training modules for multidisciplinary staff to support grant initiatives.
- Effective training of dental and medical staff on new protocols/procedures associated with grant.
- Proven ability to develop and complete projects according to scope, budget and timeline.
- Program Management/oversight of multiple Agency on Aging grants, 11/21-present.
- Program Management/oversight Oral Health Infrastructure/HRSA Grant, 1/22-present.
PROGRAM COORDINATOR /DENTAL HYGIENIST
Community Health Center, Inc
Middletown, CT
08.2015 - 01.2020
- Program Coordinator Mobile Dental Program:
- Responsible for efficient and cost-effective coordination and delivery of all activities of School Based Dental Program. Acted as program's key liaison between schools, children and their families and Community Health Center staff.
- Dental Hygienist Mobile Dental Program:
- Provision of dental hygiene services, including education and outreach, caries risk assessment, prophylaxis, fluoride application and sealants to school-aged children.
- -Case Management pilot program:
- -Effectively triaged, scheduled appointments, coordinated care for mobile dental patients with restorative needs and/or pain.
- -Assessed and addressed obstacles to care while identifying and collaborating with parents and outside resources to enable completion of care.
- -Increased return rate of mobile patients to main sites for continuing care to 67%.
DENTAL HYGIENIST
Healthdrive
Framingham , MA
08.2015 - 08.2016
- Provision of preventative clinical care for residents of long term care facilities and nursing homes across the state of Connecticut
- Digital x—ray as prescribed for residents
- Oral care instruction and presentations for support staff
PROGRAM MANAGER
Smiles 2 Go! Mobile Dental Van Hospital of Saint Raphael/Yale New Haven Hospital/Fair Haven Community Health Center
New Haven, CT
01.1998 - 01.2015
- Development of and oversight for day-to-day operation of the mobile Dental Van program, including guidance of program through two changes of ownership.
- Supervision of staff.
- Determination of sites/coordination of scheduling to over 23 schools per year.
- Administrative liaison/grant writing and budgetary oversight/ordering of supplies and maintenance of equipment.
- Coordination of community outreach and development of sustained support for the mobile program.
- Identification and reconciliation of barriers to care for patients.
- Initiated and maintained collaborative relationships with state and community partners to aid in case management/coordination of care to improve patient outcome and completion of care.
- Developed sustained referral network for patient needs outside scope of practice of program.
- Public presentation of the program and oral health for a variety of audiences.
- Designed and implemented first collaborative early intervention program within Pediatric Department/Anticipatory Guidance Direct patient care/Dental hygiene services tailored to meet individual needs for all ages and abilities.
- Accurately screened and assessed conditions for children of all ages and abilities.
- Developed and implanted personalized dental hygiene treatment plans with consideration of children's abilities and tolerance.
- Effectively educated and communicated with parents regarding oral health needs.
- Coordination of needed dental care for program dentists.
- Knowledge and mastery of multiple dental software programs.
- Able to manage time and production while maintaining quality of care.
Education
Associate of Science - Dental Hygiene
Bachelor of Science -
Skills
- Project planning and development
- Multi-Site Operations
- Team Bonding
- Documentation proficiency
- Patient advocacy
- Project Management
- Procedure development
- Staff Management
- Safety and compliance
- Community Resources
- Excellent Communication Skills
- Federal grant oversight
Certification
- Registered Dental Hygienist License State of CT, #004299
- CPR/BLS certified - current
Timeline
Senior Case Manager - Community Health Center, Inc
06.2023 - 06.2025
Program Manager - Community Health Center, Inc
09.2021 - 06.2023
DENTAL HYGIENIST - Healthdrive
08.2015 - 08.2016
PROGRAM COORDINATOR /DENTAL HYGIENIST - Community Health Center, Inc
08.2015 - 01.2020
PROGRAM MANAGER - Smiles 2 Go! Mobile Dental Van Hospital of Saint Raphael/Yale New Haven Hospital/Fair Haven Community Health Center
01.1998 - 01.2015
University of Bridgeport - Associate of Science, Dental Hygiene
Charter Oak State College - Bachelor of Science,