SHARON MCDONALD
Coleville,CA
Summary
Dedicated worker with excellent communication, time management and customer service skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
Work History
Assembler Mechanical 111
Baker Hughes, A GE Company
01.2023 - Current
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Tested finished products to perform quality assurance and identify discrepancies.
- Expedited product delivery to customers by streamlining packing and shipping processes.
- Enhanced customer satisfaction by ensuring all products met rigorous quality standards.
- Contributed to company's reputation for reliability by consistently meeting production deadlines.
Office Automation Clerk
Marine Core Civilian Services
02.2022 - Current
- Provide administrative and clerical support to program office and assist all members of the facility
- Greet parents and children at the door with enthusiasm and friendliness
- Answer questions and take action to solve problems quickly
- Update shot and medical records and assist in enrollment via scanning
- Receive and process monthly payments
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Place follow up phone calls to parents when necessary
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Review files, records, and other documents to obtain information to respond to requests
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Computed, record and proofread data and other information, such as records and reports
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
Customer Service Specialist
David Walley's Resort - Holiday Inn Vacation Club
10.2021 - 02.2022
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Interacted and used problem solving skills to assist guests.
Clerk, Customer Service, Cashier and Bookkeeper
Raley's Grocery Store
10.2020 - 11.2021
- Responsible for supporting grocery store operations
- Greet customers and assist them throughout the store
- Bookkeeping duties consisted of counting and verifying daily cash and inputting data into an Excel program, and counting and verifying safe daily, and preparing deposits
- Assist customers by providing information and resolving their complaints
- Manage cash register on a daily basis and assisted at the front-end
- Monitored self-check-out stations; assisted customers, replace paper, refill coins and bills as needed in machines
- Maintain an accurate cash drawer; ability to reconcile cash drawer and sales receipts at end of shift
- Perform stocking duties with new merchandise and re-stocking empty shelves throughout the store
- Use pallet jack to move merchandise to sales floor
- Rotate products, FIFO by dates, order out-of-stock products
- Zone and face products for uniformity; ensure products are properly labeled and priced
- Rotate and organize meat display by product and dates, removing expired products
- Assisted with daily and weekly price changes and replaced tags on shelves
- In-store shopper (E-Cart) - responsible for coordinating and assisting customers with on-line shopping needs by preparing and bagging their groceries for them and providing pick-up service
- Cross-trained to help the produce manager inspect, rotate and restock produce area and coolers; inspect fruits and vegetables for spoilage and remove from shelf; place older fruit and vegetables in the front of the display with fresher ones in the back
- Cross-trained to assist in various departments throughout the store and provide on-the-job training for new hires
- Operate as a team member and get along well with others
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Reset Coordinator at Raley's
SAS Retail Services
02.2020 - 10.2020
- Performed modular/category resets at 3 Raley's stores at Lake Tahoe and Gardnerville weekly
- Worked with Planogram that shows where specific retail products should be placed on the shelves
- Replaced merchandise tags and prices; Re-set shelves of products, rotating stock, cleaning shelves and organizing the store, ensuring the latest products are on the store shelves
- Assisted in directing and assigning work for other employees
- Communicated with management in regard to re-setting and placement of product for better visibility.
Store Manager
Walker Country Store and Bridgeport General Store
04.2019 - 02.2020
- Complete store operational requirements by scheduling & assigning employees
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Keep records of purchases, sales, and requisitions
- Verify daily cash and prepare deposits
- Create and receive purchase orders
- Ensure compliance with safety and health regulations.
Customer Service
Walmart
03.2016 - 04.2019
- Cashiering, and other Departments, Front end operations and cash control
- Able to handle customers while providing high standards of efficiency, accuracy and consistency
- Provide on-the-job training for new cashiers
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Cross trained and provided back-up for other customer services when needed
- Communicated with all customers and staff in a pleasant and professional manner
- Carried out daily retail grocery store functions necessary to assist with store operations.
Customer Service
Walmart Pharmacy
07.2016 - 01.2017
- Provided friendly customer service at prescription drop-off and pick-up counters
- Verified patient data and billing information; collected co-pays and payments
- Maintained records for use by the Pharmacist and staff
- Answered and directed phone calls for the staff pharmacist in a friendly, professional and efficient manner; took messages and returned calls
- Strictly maintained customer and patient confidentiality
- Promptly referred all customers' medical questions to the pharmacist on duty
- Consistently upheld current pharmacy policies and general safety procedures and standards
- Communicated with all customers and staff in a pleasant and professional manner.
Restaurant Supervisor
Gold Dust
02.2012 - 10.2014
- Supervised, scheduled and directed 15 or more employees in daily work assignments to maximize productivity
- Evaluated work of employees
- Performed general office duties related to filing, record maintenance, and typing
- Interviewed and trained new employees to deliver great customer service
- Delivered high quality food service and provided team leadership and training
- Maintained high standards for work area and appearances
- Established a safe work environment
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Developed and maintained exceptional customer service standards and a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Relevant Coursework -
Moorpark College
Moorpark, California06.1983
High School Diploma -
Royal High School
Simi Valley, California06.1982
Skills
- More than 20 years customer service experience
- Highly motivated on job and possess strong interpersonal and communication skills, both written and verbal and a passion for a high level of customer service
- Ability to prioritize tasks and possess flexibility to take on additional responsibilities as needed
- Ability to work efficiently and effectively
- Excellent customer service and PR skills, multi-tasking skills and the ability to work well under pressure
- Reliable, responsible and possess a high level of integrity and honesty
- Strong time management skills, organizational skills and problem solving skills
- Cooperative Attitude
- Repetitive Work
- Logistics
- Attention to Detail
Timeline
Assembler Mechanical 111
Baker Hughes, A GE Company
01.2023 - Current
Office Automation Clerk
Marine Core Civilian Services
02.2022 - Current
Customer Service Specialist
David Walley's Resort - Holiday Inn Vacation Club
10.2021 - 02.2022
Clerk, Customer Service, Cashier and Bookkeeper
Raley's Grocery Store
10.2020 - 11.2021
Reset Coordinator at Raley's
SAS Retail Services
02.2020 - 10.2020
Store Manager
Walker Country Store and Bridgeport General Store
04.2019 - 02.2020
Customer Service
Walmart Pharmacy
07.2016 - 01.2017
Customer Service
Walmart
03.2016 - 04.2019
Restaurant Supervisor
Gold Dust
02.2012 - 10.2014
Relevant Coursework -
Moorpark College
High School Diploma -
Royal High School
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