Sharon McFarlane
Kissimmee,FL
Summary
Highly productive and efficient Business Analyst with expertise in data analysis, process improvement, and project management. Excel at critical thinking, communication, and problem-solving to deliver effective solutions. Committed to leveraging these abilities for success in challenging business environments.
Overview
24
24
years of professional experience
Work History
Business Analyst
Travelers Insurance
Hartford, CT
06.2001 - 09.2023
- Assisted in developing training materials for internal staff on new products or services.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Identified opportunities for cost savings through process automation initiatives.
- Provided technical support during user acceptance testing cycles.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Translated user needs into actionable items that could be addressed by IT teams.
- Identified gaps between current state and desired future state operations.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Maintained or updated business intelligence tools, databases or dashboards.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Identified needs of customers promptly and efficiently.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Analyzed existing systems and processes to identify areas of improvement.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Provided technical support for existing reports, dashboards or other tools.
Data Entry Clerk
The Artis Group
Windsor, CT
07.2001 - 12.2003
- Followed up on pending tasks until completion.
- Assisted colleagues with resolving any issues related to data entry operations.
- Scanned documents into appropriate databases for storage purposes.
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Provided support to management staff in regards to data entry processes.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Compiled reports based on gathered information.
- Verified accuracy and completeness of data entry into the database system.
- Organized files according to established procedures for easy retrieval later on.
- Operated various office equipment such as scanners, printers. when required.
- Maintained updated knowledge of industry trends related to data entry operations.
- Maintained confidentiality of sensitive information entered into the system.
- Created spreadsheets to track data entries.
- Reviewed existing information for accuracy and made necessary corrections.
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Reviewed and updated account information in company computer system.
- Maintained database by entering new and updated customer and account information.
- Contacted customers via phone or email to address data inquiries.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Proofread and edited documents to correct errors.
- Exceeded quality goals to support team productivity.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Followed data program techniques and procedures to maintain data entry requirements.
- Compiled data from source documents prior to data entry.
- Maintained data entry requirements by following data program techniques and procedures.
- Stored hard copies of data in organized files to optimize retrieval.
- Adjusted settings for format, page layout and line spacing.
- Analyzed and processed current data records to provide detailed reports.
- Identified, corrected, and reported data entry errors.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Obtained scanned records and uploaded into company databases.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Translated written documentation and notes into emails and other types of correspondence.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Organized and filed data in appropriate locations for easy access to essential information.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Secured essential information and data by running database backups.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Determined appropriate databases for completed documents and transferred files electronically.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Screened and regularly answered calls to provide assistance to important clients.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Skip Tracer
TBD
East Hartford, CT
01.2000 - 12.2002
- Adhered strictly to confidentiality protocols when dealing with sensitive personal information obtained during investigations.
- Analyzed information provided by clients to determine the best course of action for locating debtors.
- Managed multiple tasks simultaneously while meeting established deadlines set forth by clients.
- Conducted online searches using specialized databases and software tools to find accurate contact information for debtors.
- Verified addresses, phone numbers and employment status of persons being located.
- Used internet databases and phone tools in order to locate customers.
Education
Some College (No Degree) -
University of Connecticut
West Hartford, CTHigh School Diploma -
Hartford High School
Hartford, CTSkills
- Workflow Analysis
- Quality Assurance
- Data Analysis
- User Acceptance Testing
- BI tools expertise
- Microsoft Office Suite
- Process Optimization
- Consulting
- Technical Writing
- Business process improvement
- Negotiation
- Product Development
- Pivot tables
Affiliations
- biking, family life, online gaming, sports, fashion, traveling, cleaning/organizing, movies/series
References
References available upon request.
Timeline
Data Entry Clerk
The Artis Group
07.2001 - 12.2003
Business Analyst
Travelers Insurance
06.2001 - 09.2023
Skip Tracer
TBD
01.2000 - 12.2002
Some College (No Degree) -
University of Connecticut
High School Diploma -
Hartford High School
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