Sharon McGhee
Cleveland
Summary
Dynamic Senior Team Leader at Riser Foods with a proven track record in enhancing customer satisfaction and team productivity. Expert in conflict resolution and inventory management, I successfully implemented training programs that boosted team performance. Recognized for my strong problem-solving abilities, I consistently fostered a positive work environment and optimized operational efficiency.
Overview
4
4
years of professional experience
Work History
Senior Team Leader
Riser Foods
Cleveland
03.2022 - 02.2024
- Assessed company operations for compliance with safety standards.
- Oversaw training and development programs to enhance team skills and knowledge.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Worked closely with human resources to support employee management and organizational planning.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated team members through recognition programs and performance-based incentives.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed day-to-day operations of the department while ensuring high standards of quality control.
- Audited company's legal documents to verify compliant policies and procedures.
- Ensured compliance with company policies as well as local laws and regulations.
- Liaised with external vendors or stakeholders in order to resolve any issues quickly.
- Created and implemented effective processes for handling customer inquiries or problems.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Monitored team performance and reported on metrics.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Provided guidance to team members in resolving complex issues or complaints.
- Implemented systems for tracking employee attendance, leave requests, overtime.
- Participated in recruitment processes such as interviewing potential candidates.
- Assisted management in hiring process and new team member training.
- Collaborated with other departments to ensure smooth operations of the team.
- Resolved conflicts between employees by providing timely intervention and solutions.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Communicated regularly with senior management regarding project updates or changes.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Promoted safety checks and procedures and promoted safety within workplace.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Implemented strategic plans to enhance team performance and productivity.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Managed conflict resolution within the team to maintain a positive work environment.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Office Manager
U-Store It, U-Lock It
01.2020 - 06.2021
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Responded to customer inquiries via phone or email in a professional manner.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored inventory levels and placed orders when needed.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Used judgment and initiative in handling confidential matters and requests.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented office policies and procedures.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed files and records to obtain information and respond to requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Produced thorough, accurate and timely reports of project activities.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
Office Services Coordinator
Eaton Corporation, Sodexo
Cleveland
- Greeted visitors, answered phone calls, and directed inquiries to appropriate personnel.
- Provided support on various administrative duties assigned by management.
- Maintained inventory of office supplies and ordered new materials.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Researched and prepared reports required by management or governmental agencies.
- Managed office inventory and placed new supply orders.
- Scheduled conference room usage for internal meetings or external guests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Assisted with ordering office supplies and maintaining inventory records.
- Worked with professionals to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Coordinated maintenance of office equipment such as printers and copiers.
- Ensured reception area was kept neat and organized at all times.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Organized meetings, conferences, events and special projects.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Created presentations using Microsoft Office applications such as PowerPoint and Excel.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Administrative responsibilities, which include the preparation and maintenance of correspondence and files, reports, maintain calendars including appointments and meetings, handle supplier agreements, etc.
- Daily business involving customer service issues between office services provided by Sodexo to the employees at Eaton Corporation.
- Coordinate and administer corporate mailroom, switchboard, and other office services functions and ensuring the quality of the services provided.
- Backup operation of the main corporate switchboard.
- Maintain and update world headquarters phone and mail directory updates.
- Employee process updates.
- Equipment Repair – MFE (multi-function equipment), mailing equipment, and other miscellaneous office equipment, and act as a liaison between the company and the service provider of MFE’s.
- Large copy jobs, i.e., news releases, quarterly earnings, etc.
- Supply orders for MFE’s, mail equipment, and all office supplies – corporate and departmental.
- Scheduling and handling of shredding (Iron Mountain) and destruction of confidential corporate information and business.
- Monthly billing, check deposits, internal charge backs, financial reports, and auditing.
- Purchasing card statements, invoices, expenditures, check deposits (lock box).
- Schedule and payment of all Postal fees, i.e., postage permit, business reply postage, etc.
- Maintain and distribute faxes sent to the corporate fax mailbox (message manager).
- Maintain all corporate and executive subscriptions for the Wall Street Journal.
- Working with Supply Chain to ensure supplier(s) were of the proper caliper and supplier contracts were being followed without incident.
- Sodexo provides integrated facilities management and food services.
- Arranged conference room set-ups for day, placing requested equipment and supplies in appropriate rooms.
- Maintained supplies, equipment, and schedules to support different office needs.
- Coordinated with vendors to ensure timely delivery of services and products.
- Managed, scheduled and coordinated office functions and activities for employees.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled mail duties, picking up, sorting and distributing to departments and personnel.
- Developed processes to streamline workflow within the department.
- Prepared presentations using Microsoft Office Suite applications.
- Coded and entered daily invoices with in-house accounting software.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Processed expense reports in accordance with company policies.
- Supported business needs with high-quality administrative support.
- Interpreted and explained work procedures and policies to brief staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Maintained up-to-date records of office services expenditures.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Provided clerical support to the operations team, including photocopying, filing and data entry.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Analyzed financial activities of department to share budgetary input with managers.
- Used judgment and initiative in handling confidential matters and requests.
- Handled customer service inquiries via telephone or email in a timely manner.
- Monitored stock levels of essential items throughout the office.
- Managed office budget to handle inventory, postage and vendor services.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Distributed incoming mail to relevant departments or personnel.
- Answered multi-line phone system and engaged with clients.
- Updated databases with contact information for vendors, customers or other stakeholders.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Quality Assurance/National Accounts Coordinator
The Sherwin-Williams Company
Cleveland
- Company Overview: The Sherwin-Williams Company is a global leader in the paint and coatings industry.
- Handling of arrangements for meetings, expenses, accounts receivables/payables, travel, executive rosters, and supply agreements for National Accounts.
- Tracking of product performance, customer complaints, and issuance of recalls for Quality Dept.
- I also maintained our ISO Certification information for our Plants, and completed Quality Surveys for the customer, and assisted with other information they required for Audits, etc.
- Issuance of Product Recalls, to the stores and selected management lists for Architectural, Industrial & Marine, and Chemical Coatings Products.
- Maintain and issue monthly reports, along with special product reports for select management personnel.
- Issue index reports, monthly, quarterly, semi-annually, and annually.
- There are many other divers duties included within the 2 departments, such as supply agreement tracking, maintaining, and scrubbing of email listings and databases, etc.
- The Sherwin-Williams Company is a global leader in the paint and coatings industry.
Office Coordinator
UAW Local 486
Cleveland
- Administrative responsibilities, which included correspondence, preparation, and maintenance of databases, recording, and data entry of financial data.
- Produce payroll checks, maintaining files, mail, correspondence, and maintenance of account payables/receivables and accounting ledgers.
Executive Secretary
The Chemical Methods Company
Cleveland
- Reception responsibilities, addressing correspondence, scheduling of appointments.
- Scheduling shipments, and maintaining inventory for raw materials.
- Calculations and formulations for newly designed formulas, along with maintaining personal financial records for the Company President (stocks, bonds, bill payments, etc.), and the maintenance of account payables and receivables for the Company and the Company President.
Dispatcher
The Cuyahoga County Sheriff’s Office
Cleveland
- Update and maintain numerous logs and reports, answering of calls on switchboard and radio, as well as performing additional office duties.
- Data entry and research and verification of warrants, records, and prisoner releases.
- I was certified by OHIO LEADS (Law Enforcement Automated Data System) and BCI (Bureau of Criminal Identification and Investigation). My duties also included sending and receiving teletypes to various law enforcement agencies, assisting in the investigation of data regarding individuals, guns, vehicles, fingerprints, etc., along with many diverse functions used within the law enforcement profession.
Education
Associate of Applied Computer Science - Business Administration, Computer Studies
Cuyahoga Community College
Parma, OHBusiness Administration -
Cleveland State University
Cleveland, OHBusiness Administration - Executive Secretary – Certification
Sawyer Business College
Cleveland, OHSkills
- Customer service
- Office management
- Conflict resolution
- Data analysis
- Inventory management
- Administrative support
- Problem-solving abilities
- Multitasking Abilities
- Conflict management
- Business ethics
- Organizational skills
- Problem-solving aptitude
- Customer relationship management
References
References are available on request.
Additional Information
Participated in many corporate training programs, career development courses, and received a number of continuing education units in various courses related to business functions provided by business establishments such as Dunn & Bradstreet., Involved in my son’s school, Our Lady of Angels, volunteering for numerous school activities and fundraisers., Member of the Oktoberfest Committee at Benedictine High School for the last 6 years., Donated time to assisting the elderly, and involved in many other activities., Office Manager, U-Store It, U-Lock It, 01/20, 06/21, Assistant, Home Health Care agencies, Keeping medical and financial databases for patients and workers prior to office manager position.
Timeline
Senior Team Leader
Riser Foods
03.2022 - 02.2024
Office Manager
U-Store It, U-Lock It
01.2020 - 06.2021
Office Services Coordinator
Eaton Corporation, Sodexo
Quality Assurance/National Accounts Coordinator
The Sherwin-Williams Company
Office Coordinator
UAW Local 486
Executive Secretary
The Chemical Methods Company
Dispatcher
The Cuyahoga County Sheriff’s Office
Associate of Applied Computer Science - Business Administration, Computer Studies
Cuyahoga Community College
Business Administration -
Cleveland State University
Business Administration - Executive Secretary – Certification
Sawyer Business College
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