Sharon McIntosh
Spruce Pine,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, evidenced during my tenure at Qrate Retail/QVC. Leveraged exceptional customer service and computer proficiency to boost company reputation and efficiency. Excelled in relationship building and administrative support, achieving significant improvements in client relations and operational workflows.
Overview
11
11
years of professional experience
Work History
Customer Service
Qrate Retail/QVC
10.2022 - Current
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Provided exceptional customer service to customers.
- Provided excellent customer service to patients and medical staff.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Resolved customer service issues related to pricing or discounts.
- Collaborated with team members to improve overall customer service experience.
- Enhanced store reputation with excellent customer service and professional demeanor.
- Increased client satisfaction by providing excellent customer service.
- Provided extraordinary customer service to clients.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Boosted company reputation by delivering exceptional customer service to clients.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
Church Secretary
Luverne United Methodist Church
08.2013 - 07.2020
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Handled church correspondence, member database and building scheduling.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Promoted unity within the church by organizing and publicizing fellowship events for all age groups.
- Assisted in planning and coordinating special events, ensuring smooth execution and positive experiences for attendees.
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Contributed to budget management by monitoring expenses and providing regular financial reports to the appropriate committees.
- Enhanced guest experience by promptly responding to inquiries via phone calls or emails from both members and visitors seeking information about the church''s services or events.
- Enhanced congregation communication by managing and distributing church newsletters, bulletins, and announcements.
- Served as a liaison between the pastor, ministry leaders, volunteers, and parishioners to foster open communication channels within the church community.
- Facilitated efficient meetings by preparing and distributing meeting agendas to board members, ministry leaders, and other relevant parties in advance.
- Organized volunteer schedules for various ministries and events while ensuring sufficient coverage at all times.
- Maintained confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.
- Collaborated with pastoral staff to develop meaningful worship programs that enriched congregational spiritual growth.
- Improved office efficiency by maintaining adequate supplies inventory levels while staying within allocated budgets.
- Supported efficient church operations with accurate record-keeping of membership information, baptisms, weddings, and funerals.
- Ensured seamless worship services by preparing weekly bulletins that included hymns, readings, prayers, and announcements.
- Streamlined office procedures by organizing and maintaining an up-to-date filing system for important documents.
- Assisted in organizing fundraising efforts that contributed significantly towards meeting annual financial goals of the church community projects.
- Strengthened community outreach through timely updates on the church website and social media platforms.
- Provided exceptional administrative support to pastoral staff including scheduling appointments, making travel arrangements, and preparing meeting materials.
- Managed the church calendar effectively to accommodate various ministries'' activities without conflicts or overlaps.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
High School Diploma -
Leesburg High School
Leesburg, FLNo Degree - Business
Marion Community College
Ocala, FLSkills
- Excellent customer service
- Customer service and communication skills
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Computer proficiency
- Complaint handling
- Client relations
- Scheduling
- Appointment scheduling
- Team development
- Documentation
- Administrative support
Timeline
Customer Service
Qrate Retail/QVC
10.2022 - Current
Church Secretary
Luverne United Methodist Church
08.2013 - 07.2020
High School Diploma -
Leesburg High School
No Degree - Business
Marion Community College
Similar Profiles
Rose PeaseRose Pease
Customer Service at Qrate (QVC)Customer Service at Qrate (QVC)
COLLINI PAYNECOLLINI PAYNE
Remote Customer Service Representative at QVC- Qurate Retail GroupRemote Customer Service Representative at QVC- Qurate Retail Group
Kelley SimmonsKelley Simmons
CUSTOMER SERVICE REPRESENTATIVE at QURATE RETAIL GROUP (QVC)CUSTOMER SERVICE REPRESENTATIVE at QURATE RETAIL GROUP (QVC)
Laura BrantonLaura Branton
Care Management Lead at Mountain Community Health PartnershipCare Management Lead at Mountain Community Health Partnership
Amy ReidAmy Reid
CSR/Account Manager at Primeritus Financial ServicesCSR/Account Manager at Primeritus Financial Services