Nathan McLaughlin
Minneapolis,MN
Summary
Organized manager and analytical problem-solver with a talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detailed person able to handle multiple projects with high accuracy.
Overview
24
24
years of professional experience
Work History
Sr. Customer Support Specialist
Foodsby
04.2018 - 01.2024
- Managed high volume of phone calls and customer support tickets each day
- Oversaw delivery operations proactively addressed delivery related issues promptly
- Processed customer refunds and order adjustments daily
- Assisted Finance Team by reviewing sales for our restaurant partners to ensure accuracy of payments being sent to them every 2 weeks
- Issued e-check and ACH payments every 2 weeks
- Helped train new hires and developed training guides and processes for future hires.
Account Manager & Customer Service
YouthWorks
05.2009 - 01.2018
- Provided customer service and retention services to 1,000+ alumni clients in 15 states
- Managed the accounts for over 300 clients each season with service trips to 28 communities across the US each summer
- Sought out new sales through exhibiting at conferences, networking, and sales visits with clients
- Provided high level customer resolution to ensure repeat business.
Teller, Teller Supervisor & Sr. Banking Sales Rep
TCF BANK
01.2000 - 01.2009
- Processing customer financial transactions providing customer service inside the branch
- Sold financial products and helped achieve sales goals for branch
- Investigated discrepancies on customer accounts
- Managed a team of 15, scheduling, training, conducting performance reviews
- Balanced branch financial transactions daily
- Investigated account discrepancies, and was able to uncover fraudulent activity.
- Developed systems to minimize internal fraud within the company.
Education
Bachelor of Arts - Communications
North Central University
Minneapolis, MN05.2001
Skills
- Customer retention with CSAT of over 90%
- Identified new markets with opportunity to expand services
- Managed clients by anticipating needs and cross-selling services
- Adaptability when during 2020 moved into Finance Department and assisted with accounts payable and receivable
- Lead a team of 7 setting goals and objectives
- Strong problem solving skills to bring resolution to conflict
References
Professional and personal references available upon request.
Timeline
Sr. Customer Support Specialist
Foodsby
04.2018 - 01.2024
Account Manager & Customer Service
YouthWorks
05.2009 - 01.2018
Teller, Teller Supervisor & Sr. Banking Sales Rep
TCF BANK
01.2000 - 01.2009
Bachelor of Arts - Communications
North Central University
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