Sharon McMullen
Mustang,OK
Summary
Proven track record in enhancing customer satisfaction and team productivity at Continental Airlines/United Airlines through effective staff training and process improvements. Skilled in POS Systems and demonstrating exceptional professionalism and courtesy, successfully boosted employee morale and customer retention. High-energy offering over 20 years of experience. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in multitasking.
Overview
35
35
years of professional experience
Work History
Cashier
Lowe's
03.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Customer Service Representative, Manager
Continental Airlines/United Airlines
09.1987 - 06.2011
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Championed company values by modeling exceptional customer service skills both internally and externally.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
Licensed Practical Nurse - Practical Nursing
U.S. Medical Services
Fort Sam Houston, TXSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Organizational abilities
- Professionalism and Courtesy
- POS Systems
- Staff Training
- Decision Making Aptitude
- Daily Reporting
- Professionalism
- Team Collaboration
- Regulatory Compliance
Timeline
Cashier
Lowe's
03.2022 - 02.2023
Customer Service Representative, Manager
Continental Airlines/United Airlines
09.1987 - 06.2011
Licensed Practical Nurse - Practical Nursing
U.S. Medical Services
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