Sharon McNamara
Rochester,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service /Billing Specialist
Rochester Regional Health System
Rochester, NY
01.2017 - 03.2024
- Verified insurance coverage and identified third-party payers for billing purposes.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked closely with patients to discuss payment arrangements when needed.
- Assisted in developing strategies for improving collections processes.
- Provided support to other departments within the organization as needed.
- Answered customer questions to maintain high satisfaction levels.
Customer Service Sales Representative
Maximus Call Center
Rochester, NY
01.2014 - 01.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Relations Specialist
ACC Business Corp/ Division of ATT
Rochester , NY
06.2007 - 06.2013
- Answered customer inquiries via telephone, email and in person.
- Developed relationships with customers to ensure repeat business.
- Resolved customer complaints promptly and efficiently.
- Processed orders for existing customers according to their preferences.
- Assisted in the development of promotional materials for new products or services.
- Provided training sessions for new employees on proper handling of customer relations tasks.
- Addressed inquiries from clients and department team members.
- Collected deposits or payments and arranged for billing.
Education
Associate of Arts - Business Management/Marketing
Rochester Business Institute
Rochester, NY05-1992
Timeline
Customer Service /Billing Specialist
Rochester Regional Health System
01.2017 - 03.2024
Customer Service Sales Representative
Maximus Call Center
01.2014 - 01.2016
Customer Relations Specialist
ACC Business Corp/ Division of ATT
06.2007 - 06.2013
Associate of Arts - Business Management/Marketing
Rochester Business Institute