Sharon McQuay
Greenville,MS
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
15
15
years of professional experience
Work History
Customer Service Associate Cashier
Dollar Tree
05.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Answered questions about store policies and addressed customer concerns.
Lead Retail Service Merchandiser
Acosta
12.2021 - 03.2024
- responsible for representing Acosta, our clients, and our customers by effectively leading and performing reset and remodel work including, but not limited to, the proper implementation of plan-o-grams, new item placement, void corrections, and special merchandising activity.
- Assisted in the onboarding of new team members, ensuring smooth transitions and effective training.
- Collaborated with store managers to optimize merchandise layouts, resulting in improved shopper experiences.
- Conducted regular inventory audits for accurate stock management and efficient replenishment.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Sales Associate
Double Quick
10.2019 - 12.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Retail Assistant Manager
Tobacco Superstore #96
07.2014 - 04.2019
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Cleaner
ABM
03.2009 - 06.2014
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Clean Boilers for Mars
Assistant Manager
Broadway Quick Stop
07.2009 - 12.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Associate of Arts - Criminal Justice
Mississippi Delta Community College
Moorhead, MS05.2008
High School Diploma -
TL Weston High School
901 Archer Street Greenville, MS 3870106.1993
Skills
Strong Work Ethic
POS System Operation
Merchandise Restock
Refund handling
Team Leadership
Cleaning and sanitizing
Cash handling and management
Bank Deposits
Customer Assistance
Excellent Communication
Inventory Stocking
Basic Mathematics
Refunds and exchanges
Timeline
Customer Service Associate Cashier
Dollar Tree
05.2024 - Current
Lead Retail Service Merchandiser
Acosta
12.2021 - 03.2024
Sales Associate
Double Quick
10.2019 - 12.2022
Retail Assistant Manager
Tobacco Superstore #96
07.2014 - 04.2019
Assistant Manager
Broadway Quick Stop
07.2009 - 12.2013
Cleaner
ABM
03.2009 - 06.2014
Associate of Arts - Criminal Justice
Mississippi Delta Community College
High School Diploma -
TL Weston High School
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