Sharon Meadows
Tallulah,LA
Summary
Dynamic Operation Manager with a proven track record at I&L Transportation, enhancing operational efficiency and employee retention through expert team leadership and operations management. Excelled in customer relationship management and staff training, achieving high project success rates. Skilled in MS Office and fostering positive work environments, significantly contributing to company growth and customer satisfaction.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
30
30
years of professional experience
Work History
Operation Manager
I&L Transportation
11.2017 - 10.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Mainbanker
Lady Luck Casino
12.2011 - 08.2017
- Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
- Maintained a balanced main bank by conducting daily audits and reconciliations.
- Replenished ATM funds in empty canisters prior to validation process.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Mainbanker
Riverwalk Casino & Hotel
10.2009 - 05.2011
- Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Pari-Mutuel Teller
Winners Circle
05.2003 - 07.2009
- Referred customers to other banking departments for specialized services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Mainbanker
Horizon Casino & Hotel
05.1993 - 03.2001
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
- Maintained a balanced main bank by conducting daily audits and reconciliations.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Education
High School Diploma -
McCall High School
900 Fish Street05-1990
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Customer relationship management
- MS office
- Maintaining compliance
- Inventory control
- Health and safety compliance
- Onboarding and orientation
Timeline
Operation Manager
I&L Transportation
11.2017 - 10.2023
Mainbanker
Lady Luck Casino
12.2011 - 08.2017
Mainbanker
Riverwalk Casino & Hotel
10.2009 - 05.2011
Pari-Mutuel Teller
Winners Circle
05.2003 - 07.2009
Mainbanker
Horizon Casino & Hotel
05.1993 - 03.2001
High School Diploma -
McCall High School
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