Sharon Merchant
Vero Beach,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Publix Supermarkets Store. Expert in cash management and maintaining composure under pressure, significantly exceeding service goals. Skilled in fostering long-term client relationships and improving team productivity through effective communication.
Overview
32
32
years of professional experience
Work History
Customer Service Cashier
Publix Supermarkets Store
03.2006 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Split Case Worker WAREHOUSE ,FORK LIFT,INVENTORY,
WALGREENS DISTRIBUTION CENTER
02.2006 - 04.2022
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment and machinery safely to prevent accidents.
- Performed general housekeeping and cleaning tasks.
- Restocked items on shelves and bins to keep inventory available.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
City Maintenance Worker (PUBLIC WORKS DEPY)
VILLAGE OF ROYAL PALM BEACH
01.1992 - 02.2007
- Supported the daily operations of various municipal buildings by performing minor electrical, plumbing, and structural repairs when necessary.
- Improved city cleanliness by regularly removing trash and debris from streets, sidewalks, and public areas.
- Enhanced community satisfaction with well-maintained playgrounds, sports fields, and recreational facilities throughout the city.
- Assisted in reducing traffic congestion during special events or emergencies through efficient road closures and detour management.
Education
Bachelor of Science - Business Administration
NORTHWOOD UNIVERSITY
West Palm Beach, FL01.2008
Associate of Arts - Business Administration
NORTHWOOD UNIVERSITY
West Palm Beach, FL01.2006
Associate of Science - NURSING
NOVA UNIVERSITY
North Miami, FL01.1974
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Management
- Guest Services
- Customer Focus
- Product Knowledge
- Cash Handling
Timeline
Customer Service Cashier
Publix Supermarkets Store
03.2006 - 02.2024
Split Case Worker WAREHOUSE ,FORK LIFT,INVENTORY,
WALGREENS DISTRIBUTION CENTER
02.2006 - 04.2022
City Maintenance Worker (PUBLIC WORKS DEPY)
VILLAGE OF ROYAL PALM BEACH
01.1992 - 02.2007
Bachelor of Science - Business Administration
NORTHWOOD UNIVERSITY
Associate of Arts - Business Administration
NORTHWOOD UNIVERSITY
Associate of Science - NURSING
NOVA UNIVERSITY
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