Sharon Michels
Hamilton
Summary
Dedicated and focused supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Transportation Secretary
Mercer County Special Services School District
Hamilton
07.2022 - Current
- Receive and route incoming calls and correspondence
- Performed administrative tasks such as filing paperwork or creating spreadsheets.
- Provided customer service support to clients regarding transportation inquiries.
- Maintain files. Transport documents to/from County office of education assist as needed
- Maintain standard of ethics and confidentiality as required by law and policies of the Board of Education.
- Assist in maintaining routing program for student transportation and preparation of student bus information, reports, forms, and related materials
- Maintained inventory of office supplies and placed orders when necessary.
Bus Supervisor / Dispatcher / Driver
George Dapper Inc
Hamilton
10.2010 - 06.2022
- Oversee scheduling for the day-to-day activities of 58 employees
- Evaluate operational records and make scheduling adjustments to maximize efficiency
- Coordinate school bus routes with various school districts
- Dispatch driver to appropriate destination
- Coordinate bus trip schedules and direction
- Assign drivers to bus routes and/or bus trips.
- Drive when needed
- Manage the receptionist area, including greeting visitors, responding to telephone and in-person requests for information
- Maintain electronic and paper files
- Maintain the front desk and reception area in a neat and organized fashion
- Maintain an up-to-date department organizational chart
- Posted open positions on company and social media websites
- Organize files, developed spreadsheets, faxed reports and scanned documents
- Managed the day-to-day calendar for company drivers
- Received and distributed faxes and mail in a timely manner
- Managed daily office operations and maintenance of equipment
Teller
United Jersey Bank
Lawrenceville
03.1995 - 04.1997
- Processed sales referrals and promoted bank services and products
- Processed cash withdrawals
- Adhered to United Jersey Bank security and audit procedures
- Researched and resolved customer issues
- Processed treasury, tax and loan payments
- Supplied tellers with coin and currency as needed
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service
Asst Manager
Kay Jewelers
Lawrenceville
11.1989 - 03.1995
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store
- Placed special merchandise orders for customers
- Demonstrated that customers come first
- Worked as a team member to provide the highest level of service
- Maintained friendly and professional customer interactions
- Hired and trained all sales staff
- Wrote sales slips and sales contracts
- Resolved customer complaints
- Shared product knowledge with customers
- Maintained friendly and professional customer interactions
Education
High School Diploma - general
Steinert High School
Hamilton Township, NJ06-1990
Skills
- Self-directed
- Meticulous attention to detail
- Results-oriented
- Professional and mature
- Strong problem solver
- Dedicated team player
- Strong interpersonal skills
- Understands grammar
- Proofreading
- Schedule management
Accomplishments
- Promoted to supervisor after 14 months of employment.
- Coordinated all department functions for team of 58 employees.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player.
Certification
- Class B CDL
References
References available upon request.
Timeline
Transportation Secretary
Mercer County Special Services School District
07.2022 - Current
Bus Supervisor / Dispatcher / Driver
George Dapper Inc
10.2010 - 06.2022
Teller
United Jersey Bank
03.1995 - 04.1997
Asst Manager
Kay Jewelers
11.1989 - 03.1995
High School Diploma - general
Steinert High School
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