Sharon Miller
Management
Memphis,TN
Summary
Service-oriented Duty Manager knowledgeable about operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 45 years of experience. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing conflict resolution and corrective actions. Dependable, hardworking and resourceful leader with a demonstrated record of success.
Overview
46
46
years of professional experience
Work History
Manager on Duty
Church Of God In Christ Book Store
Memphis, TN
11.1973 - 08.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Introduced new methods, practices and systems to reduce turnaround time.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Education
High School Diploma -
Central High School
Memphis, TN 05.2001 -
Skills
Service management
Employee Development
Operational Oversight
Process improvements
Sales and marketing
Staff Management
Financial Management
Timeline
High School Diploma -
Central High School
05.2001 -
Manager on Duty
Church Of God In Christ Book Store
11.1973 - 08.2019