Summary

Overview

Work History

Education

Skills

Work Availability

Quote

Timeline

Sharon Millwood

Office Assistant/Receptionist

Forest City,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Medical Office Assistant

Duke LifePoint Physician Practices

2022.06 - Current

Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Received, recorded and filed medical payments by check, cash and credit card.
Used Athena to schedule appointments for doctor visits and procedures.
Called and faxed pharmacies to submit prescriptions and refills.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and the portal.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Carried out front office duties utilizing data entry skills in framework of medical database.
Obtained and scanned patient identification and insurance cards.
Assisted in completion of end of day balancing/closing and prepared deposits for courier.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Energy Assistance Caseworker

PROMAN Staffing, Rutherford County DSS

2021.11 - 2022.05

Excellent experience with conducting telephone interviews.
Interviewed applicants to obtain predetermined data.
Verified and processed applications.
Ability to use Windows operating systems and navigate between various windows.
Thorough knowledge of programs and software.
Skilled with data entry and desktop computer systems.
Telephoned pledges to energy providers and followed up with clients.
Carried out day to day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Exceeded goals through effective task prioritization and great work ethic.
Worked well in a team setting, providing support and guidance.
Organized and detail-oriented with a strong work ethic
Applied effective time management techniques to meet tight deadlines

Sales Associate

Wal-Mart Supercenter

2019.09 - 2021.10

Greeted customers and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging
Solved customer challenges by offering relevant products and services

Traveling CNA

Encompass Home Health

2016.06 - 2018.07

Checked patient vitals such as temperature, blood pressure and respiration.
Assisted patient with bathing and dressing.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Reported to RN if any changes.
Used handheld device to document patient care.
Experienced with GPS for travel up to 50 miles.

CNA

Claddaugh Home Care

2015.04 - 2016.04

Provided patient care at home,
Performed light housework.
Prepared meals for patient
Provided patient companionship.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy

CNA/Caregiver

ACTS Retirement Life Communities

2005.04 - 2015.05

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and respiration.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Supported patient ambulation and transfer.
Report patient changes to nurse in charge and documented patient care in Kiosk.

Cashier/Food Prep

KFC

2000.08 - 2007.12

Suggested and described items based on guest preferences.
Provided customers with information on specials and discount deals.
Assisted counter staff in packing ready orders and distributing to customers.
Operated and sanitized kitchen and food preparation equipment.
Maintained current knowledge of pre-check and cashiering procedures.
Performed cash, card and check transactions to complete customer purchases.
Entered food and beverage orders into POS system.
Operated cash register to process sales transactions, handle cash and make change.
Resolved customer complaints independently or with aid of supervisor.

Education

Certificate in Medical Office Administration - Medical Billing And Coding

Isothermal Community College

Spindale, NC

07.2020

Skills

Data Entry and Documentation
Time Management
Communication skills
Administrative experience
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Payment collection and processing

Payment Collection and Processing
Medical Software Applications
Current Medical Assistant Certification
Understanding of Medical Ethics
Call Transfers
Medical Record Confidentiality
Patient Eligibility Requirements
Knowledge of HIPAA Regulations
Appointment Coordination

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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