Sharon Millwood
Office Assistant/Receptionist
Forest City,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Medical Office Assistant
Duke LifePoint Physician Practices
06.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used Athena to schedule appointments for doctor visits and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and the portal.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained and scanned patient identification and insurance cards.
- Assisted in completion of end of day balancing/closing and prepared deposits for courier.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Energy Assistance Caseworker
PROMAN Staffing, Rutherford County DSS
11.2021 - 05.2022
- Excellent experience with conducting telephone interviews.
- Interviewed applicants to obtain predetermined data.
- Verified and processed applications.
- Ability to use Windows operating systems and navigate between various windows.
- Thorough knowledge of programs and software.
- Skilled with data entry and desktop computer systems.
- Telephoned pledges to energy providers and followed up with clients.
- Carried out day to day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic
- Applied effective time management techniques to meet tight deadlines
Sales Associate
Wal-Mart Supercenter
09.2019 - 10.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
Traveling CNA
Encompass Home Health
06.2016 - 07.2018
- Checked patient vitals such as temperature, blood pressure and respiration.
- Assisted patient with bathing and dressing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported to RN if any changes.
- Used handheld device to document patient care.
- Experienced with GPS for travel up to 50 miles.
CNA
Claddaugh Home Care
04.2015 - 04.2016
- Provided patient care at home,
- Performed light housework.
- Prepared meals for patient
- Provided patient companionship.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
CNA/Caregiver
ACTS Retirement Life Communities
04.2005 - 05.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and respiration.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported patient ambulation and transfer.
- Report patient changes to nurse in charge and documented patient care in Kiosk.
Cashier/Food Prep
KFC
08.2000 - 12.2007
- Suggested and described items based on guest preferences.
- Provided customers with information on specials and discount deals.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Maintained current knowledge of pre-check and cashiering procedures.
- Performed cash, card and check transactions to complete customer purchases.
- Entered food and beverage orders into POS system.
- Operated cash register to process sales transactions, handle cash and make change.
- Resolved customer complaints independently or with aid of supervisor.
Education
Certificate in Medical Office Administration - Medical Billing And Coding
Isothermal Community College
Spindale, NC07.2020
Skills
- Data Entry and Documentation
- Time Management
- Communication skills
- Administrative experience
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Payment collection and processing
- Payment Collection and Processing
- Medical Software Applications
- Current Medical Assistant Certification
- Understanding of Medical Ethics
- Call Transfers
- Medical Record Confidentiality
- Patient Eligibility Requirements
- Knowledge of HIPAA Regulations
- Appointment Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Medical Office Assistant
Duke LifePoint Physician Practices
06.2022 - Current
Energy Assistance Caseworker
PROMAN Staffing, Rutherford County DSS
11.2021 - 05.2022
Sales Associate
Wal-Mart Supercenter
09.2019 - 10.2021
Traveling CNA
Encompass Home Health
06.2016 - 07.2018
CNA
Claddaugh Home Care
04.2015 - 04.2016
CNA/Caregiver
ACTS Retirement Life Communities
04.2005 - 05.2015
Cashier/Food Prep
KFC
08.2000 - 12.2007
Certificate in Medical Office Administration - Medical Billing And Coding
Isothermal Community College
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