Sharon Mince

• Handled customer inquiries and complaints in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty.
• Greeted customers by name and treated customers with respect, developing rapport and building lasting relationships.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Participated in training programs to enhance product knowledge and customer service skills.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Delivered prompt service to prioritize customer needs.

Taught 6th grade Ancient World History plus an elective Current Events Class.

• All teaching skills previously listed with the DAY Program and BAICA plus:
• Fostered student curiosity and interest through creative hands-on activities.
• Enhanced student comprehension of complex social science topics by using visual aids, multimedia presentations, and hands-on learning experiences.
• Used computers, audio-visual aids and other equipment to supplement presentations.
• Maintained awareness of relevant current events and quickly incorporated study into curriculum.
• Utilized technology to enhance student education and grasp of materials.

Teaching all Social Science subjects, grades 7-12.

Utilized previously listed skills with DAY Program plus:

• Maintained a positive classroom environment that fostered respect, collaboration, and open communication among students.
• Promoted diversity and inclusion within the classroom through culturally relevant curriculum materials and activities.
• Discussed important historical figures, dates and events which helped shape modern world.

Taught a variety of subjects to at-risk adolescents referred to the DAY Program by their school district for social and academic remediation.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
• Enhanced literacy skills with targeted reading programs.