Sharon Miranda
San Jose,CA
Summary
Professional hospitality specialist with strong background in delivering exceptional customer service and maintaining high standards. Skilled in mixology, order accuracy, and managing high-volume environments. Focused on team collaboration and adapting to changing needs to achieve optimal results. Reliable and personable, ensuring positive guest experience. Eager to transition into event coordination, bringing strong work ethic, adaptability, and excitement for learning new opportunities in the event hospitality industry.
Overview
6
6
years of professional experience
Work History
Bar Server
Dave & Buster's
07.2021 - Current
- Provided excellent customer service by promptly taking orders and serving beverages.
- Collaborated with team members to ensure smooth bar operations and maintained cleanliness during busy shifts.
- Developed knowledge of drink recipes to accurately fulfill customer requests.
- Trained new staff on menu offerings and service protocols, enhancing team efficiency.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Implemented upselling techniques, contributing to increased sales per table served.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Coordinated logistics for events, ensuring timely setup and breakdown of all activities.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
Server
Rock Bottom Restaurant
09.2022 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
Mountain Mike's Pizza
08.2019 - 07.2021
- Trained and mentored new cashiers to enhance service quality and operational efficiency.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Prepared high-quality pizzas using traditional techniques and fresh ingredients.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Education
High School Diploma -
Oak Grove
San Jose, CASkills
- Effective multitasking abilities
- Cleanliness standards
- Mixology basics
- Upselling strategies
- Hospitality services
- Teamwork and collaboration
- Reliable and responsible
- Customer experience enhancement
- Fast-paced restaurant operations
- Accurate cash/credit and reconciliation
Timeline
Server
Rock Bottom Restaurant
09.2022 - 11.2022
Bar Server
Dave & Buster's
07.2021 - Current
Cashier
Mountain Mike's Pizza
08.2019 - 07.2021
High School Diploma -
Oak Grove
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