Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharon Miranyi

Raleigh,USA

Summary

Dynamic and results-oriented Senior Customer Support Representative with over 4 years of experience in delivering exceptional customer service and technical support solutions. Proven track record of effectively managing complex support issues, resolving escalated customer concerns, and fostering positive client relationships.

Overview

7
7
years of professional experience

Work History

Senior Support Specialist

Brex Inc.
06.2022 - Current
  • Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone on Salesforce.
  • Triage incoming requests and spot trends in customer issues to flag for the rest of the team.
  • Provide technical support for ERP software by offering prompt troubleshooting steps.
  • Contribute to the ongoing learning and success of my team, and the company, by sharing knowledge through mentorship, collaboration, leading OJT sessions and aiding in documentation.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintain up-to-date knowledge of software and technical developments through reading and training.

Customer Support Specialist

WPP-Scangroup
01.2020 - 05.2021
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve KPI's set
  • Assisted sales team by creating and maintaining supporting data files
  • Ensured all the issues/complaints raised by clients were properly recorded on Jira and escalated to the necessary team
  • Maintained detailed records of client information, orders, payments and sales into Optimus computer database system.

Sales Representative

EXP Agency
04.2018 - 12.2019
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Built and managed accurate sales pipeline to maintain high volume of activity
  • Prospected continuously for new potential customers and maintained robust conversion rate
  • Followed through with leads to close sales over phone, in office and during external consumer engagements
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Front Desk Receptionist

Duty Tire & Service Center
05.2017 - 08.2017
  • Answered multi-line phone system to respond to inquiries and transferred calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained transaction security by verifying payment cards against identification.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying
    receipt and arranging for pickup or transmittal.

Education

Associate of Science - Pre Nursing studies

Methodist College
01.2017

High School Diploma -

Apostolic Carmel Girls High School
12.2014

Skills

  • Customer service excellence
  • Strategic sales knowledge
  • Account management
  • Project management
  • Problem solving
  • Quality assurance
  • Conflict resolution
  • ERP Troubleshooting

Accomplishments

  • I achieved rapid career progression, advancing from a Support Specialist I to a Senior Support Specialist within a year, attributed to consistently exceeding performance expectations
  • I was honored with the 'Mastermind of Solutions' and 'Growth Mindset' awards in recognition of my embodiment of Brex values and proactive approach to problem-solving and personal development
  • I was recognized as one of the specialists with the highest CSAT score multiple times and received an award for this.
  • I was chosen to serve as a mentor for new hires during their training providing guidance and support to facilitate their successful integration into the team.
  • I have actively collaborated with cross-functional teams across various departments to strategize and implement initiatives aimed at enhancing the overall customer experience.

Timeline

Senior Support Specialist

Brex Inc.
06.2022 - Current

Customer Support Specialist

WPP-Scangroup
01.2020 - 05.2021

Sales Representative

EXP Agency
04.2018 - 12.2019

Front Desk Receptionist

Duty Tire & Service Center
05.2017 - 08.2017

Associate of Science - Pre Nursing studies

Methodist College

High School Diploma -

Apostolic Carmel Girls High School

Similar Profiles

CREATE PROFILE
Sharon Miranyi