Sharon Mitchell
Lithonia,Georgia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
36
36
years of professional experience
Work History
Console/Customer Service Officer
Walden Security
01.2015 - Current
- Participated in team meetings and training sessions to stay informed about property updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed data entry to record call notes, suggestions and questions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
School Safety Agent Overtime Unit Clerk
New York City Police Department
07.2001 - 03.2014
- Maintained forms and documents provided by agents recording their overtime hours.
- Received and placed calls to specific scheduled overtime sites to ensure correct number of agents are dispatched for overtime event.
- calculated overtime hours ans input all information into the Omni System and export to Payroll Unit.
- Completed required data entry shift logs and reports .
- Communicated with Agents and Administration via radio, telephones, computers and proprietary software.
EDI Operation Specialist
Cejon Accessories
10.1994 - 07.2001
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
Console/Customer Service Representative
Department Of Consumer Affairs
02.1988 - 03.1993
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed and updated databases to handle customer data.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Liberal Arts And General Studies
College of New Rochelle, The
New Rochelle, NY05.1987
Skills
- Training and Development
- Customer Support
- Call Center Operations
- Clerical Support
- Efficient and Detail Oriented
- Understanding Customer Needs,Building Trust and Loyalty ,Multitasking and Prioritization
- Microsoft Office Expertise
- Data Entry, Verbal and Written Communication
- Information Updates
- Inbound and Outbound Calling
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionPersonal development programsTimeline
Console/Customer Service Officer
Walden Security
01.2015 - Current
School Safety Agent Overtime Unit Clerk
New York City Police Department
07.2001 - 03.2014
EDI Operation Specialist
Cejon Accessories
10.1994 - 07.2001
Console/Customer Service Representative
Department Of Consumer Affairs
02.1988 - 03.1993
Associate of Arts - Liberal Arts And General Studies
College of New Rochelle, The
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