Sharon Mitchell
Cedarburg,WI
Summary
Dynamic and self-motivated professional with a strong foundation in interpersonal and communication skills, complemented by exceptional emotional intelligence. Demonstrates leadership and teamwork capabilities, excelling in people management and collaboration. Adept at multitasking with excellent organisational and time management skills, ensuring efficient problem-solving and solution-focused outcomes. Skilled in public speaking and presenting, maintaining professionalism while being flexible and adaptable to changing environments. Enthusiastic and patient, with a reflective approach to continuous improvement.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Intensive family support worker
Aberlour Children's Charity
Dumfries Scotland, Dumfries and Galloway
04.2024 - 11.2025
- Facilitated improved family dynamics by conducting regular home visits.
- Documented progress reports accurately maintaining strict confidentiality standards.
- Managed large caseloads efficiently without compromising quality of service provided.
- Provided crisis intervention support, diffusing tense situations effectively.
- Advocated on behalf of families during multi-agency meetings, guaranteeing their voices were heard.
- Conducted risk assessments, ensuring safety of all involved parties.
- Developed individualised action plans targeting specific issues within each family unit.
- Established positive rapport with families through empathetic and non-judgmental approach.
- Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
- Supported and advised parents regarding various issues and signposted additional services.
- Maintained accurate chronological records of work with families using software.
- Identified key client needs to develop targeted support programmes.
- Liaised with external and internal professionals to provide holistic support.
Primary school teacher
Dumfries and Galloway Council
Dumfries, Scotland , Dumfries and Galloway
08.2007 - 07.2023
- Improved literacy levels by focusing on reading and writing skills.
- Participated in staff meetings actively, contributing ideas for school development.
- Enhanced student participation with engaging group tasks.
- Facilitated extracurricular activities promoting holistic development of pupils.
- Administered regular tests and assignments giving timely feedback.
- Tailored instruction techniques to suit varied learning styles of students.
- Encouraged open communication amongst pupils fostering team spirit and respect for diversity.
- Undertook parent-teacher meetings to provide feedback on student progress.
- Implemented school policies effectively, maintaining discipline within the class.
- Fostered a positive learning environment by implementing creative teaching methods.
- Integrated technology into lessons, making learning more interactive and fun.
- Coordinated field trips to supplement curriculum-based learning.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
Customer care advisor
Patientline
Dumfries Scotland, Dumfries and Galloway
01.2003 - 08.2004
- Maintained updated knowledge on company's policies and promotions for accurate information dissemination.
- Worked extensively under pressure during peak hours without compromising service quality.
- Maintained a polite and professional telephone manner, enhanced company reputation.
- Managed high volume of inbound calls for issue resolution.
- Adapted quickly to new technologies for improved efficiency.
- Resolved complaints promptly, restored client confidence in the company.
- Utilised excellent communication skills to enhance customer relations.
- Escalated complex issues to senior management when necessary, ensured comprehensive solution provision.
- Handled sensitive information confidentially, upheld data protection regulations.
- Delivered first class customer service, prioritising empathy, patience and building rapport.
- Recorded information about inquiries and complaints within internal database.
Education
PGCE - Physical Education
University of Glasgow
Glasgow Scotland United Kingdom 08.2009 - 06.2010
PGCE - Primary Education
St Martins College
Carlisle United Kingdom 09.2003 - 06.2004
Bachelor of Arts (Hons) - Dance Theatre
Trinity Laban Conservatoire of Music and Dance
London, United Kingdom 09.1994 - 06.1997
Skills
Strong interpersonal and communication skills
Emotional Intelligence
Leadership
Teamwork and collaboration
People management
Multitasking
Organisational and time management
Problem Solving - solution focused
Public speaking and presenting
Professionalism
Self motivated
Enthusiasm
Patience
Flexible and adaptable
Reflective
Affiliations
- Amateur dramatics
- Singing
- Needlepoint and crochet
Certification
Have a current driving licence
References
References available upon request.
Timeline
Intensive family support worker
Aberlour Children's Charity
04.2024 - 11.2025
PGCE - Physical Education
University of Glasgow
08.2009 - 06.2010
Primary school teacher
Dumfries and Galloway Council
08.2007 - 07.2023
PGCE - Primary Education
St Martins College
09.2003 - 06.2004
Customer care advisor
Patientline
01.2003 - 08.2004
Bachelor of Arts (Hons) - Dance Theatre
Trinity Laban Conservatoire of Music and Dance
09.1994 - 06.1997
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