Sharon Monina-Resch
Port Saint Lucie,FL
Summary
As an open-minded individual, I have many skills to bring to an employer. With quick learning methods, I've mastered the balance of being focused and adaptive in different aspects of life. From animal care to being a customer service manager, these different fields have taught me compassion, understanding and most importantly patience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Compassionate Substitute Teacher who is committed to keeping up with lesson plans while keeping classrooms fun.
Overview
14
14
years of professional experience
Work History
Elementary Daily Substitute
Renaissance Charter School At St. Lucie
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Owner/Operator
Floppy Ear Rescue LLC
06.2020 - Current
- Caring for and handling the small animals that are within our rescue
- Maintain non-profit status and Charity Navigator transparency
- Hold meet and greets for potential adopters
- Participate in events for fundraising purposes
- Educate the public in regards to small animal care
- Promoted optimal animal health by feeding and watering on a regular schedule
- Cleaned cages in accordance with health code requirements to ensure a sanitary environment for animals
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
Customer Service Manager
Michael Todd Beauty
06.2013 - 05.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Upheld quality control policies and procedures to increase customer satisfaction
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activate customer accounts
- Improved customer service wait times to mitigate complaints
- Mentored new employees on procedures and policies to maximize team performance
- Educated clients on skin care procedures and products
- Promoted skincare products to patients according to specific needs, boosting overall revenue
- Began working evening shifts to aid the customer service team as a customer service manager while the business was closed (worked after hours without supervision).
- Managed over 60 emails per day while assisting customers over the phone and via chat online.
Purchasing Agent
City of Port St. Lucie
02.2010 - 05.2011
- Sourced new vendors for purchasing needs
- Prepared purchase orders and sent to distributors and suppliers
- Analyzed competitive prices, products and market-related information
- Conducted monthly spending reports per department within City Hall
- Became Office Manager and handled absences and family leave of absence
- Directly assisted our department's Director with schedule, purchasing needs and meetings.
Education
Aromatherapy Certification -
AromaHut
Facial Specialist Certification / Body Wrap Specialist; Esthetician -
Alpha Institute of The Treasure Coast
Port Saint Lucie, FL01.2010
Graduated from St. Lucie West Centennial High School - Stagecraft/Drama
St. Lucie West Centennial High School
Port Saint Lucie, FL06.2005
Skills
- Customer relations
- Team oversight
- Recruiting and hiring
- Brushing and Grooming
- Problem-Solving
- Customer Service
- Decision Making
- Critical Thinking
- Verbal and Written Communication
- Animal Care
- Honest and Dependable
- Customer Communication
- Test Proctoring
- Clerical Support
- Classroom Monitoring
- Field Trip Monitoring
- Substitute Teacher Coordination
- Group and Individual Instruction
Crafting
During my high school years, I grew very fond of helping build the different stages for our school's plays. Throughout my adult years, I've discovered a great interest in creating something from nothing, painting, crafting of all sorts including decorating bulletin boards around the school!
Timeline
Elementary Daily Substitute
Renaissance Charter School At St. Lucie
08.2023 - Current
Owner/Operator
Floppy Ear Rescue LLC
06.2020 - Current
Customer Service Manager
Michael Todd Beauty
06.2013 - 05.2015
Purchasing Agent
City of Port St. Lucie
02.2010 - 05.2011
Aromatherapy Certification -
AromaHut
Facial Specialist Certification / Body Wrap Specialist; Esthetician -
Alpha Institute of The Treasure Coast
Graduated from St. Lucie West Centennial High School - Stagecraft/Drama
St. Lucie West Centennial High School
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