Sharon Montague

Picking orders, packing order and shipping orders.

• Managed daily warehouse operations unloading trucks, receiving, putting product away, picking customer orders and invoicing to ensure efficient workflow and safety compliance.
• Implemented safety protocols to reduce workplace hazards and risks.
• Oversaw equipment maintenance schedules to ensure operational readiness.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Organized regular cycle counts of physical inventory to ensure accuracy of system data.
• Operated forklifts and scissor lift. Certified trainer for the company.
• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
• Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
• Managed the disposal of damaged annd obsolete inventory in accordance with company policies.
• Handled return department ensuring that all returned product had proper serial numbers and no damage.

• Managed daily operations of customer service department, ensuring smooth workflow.
• Trained and supervised team members to enhance service quality and efficiency.
• Resolved customer complaints effectively, maintaining high satisfaction levels.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Conducted daily audits of registers.