Sharon Moona Gonzalez
Winter Park
Summary
Customer Service professional with over 19 years of experience driving revenue growth, account receivables, account reconciliation, and customer service satisfaction.
Overview
18
18
years of professional experience
Work History
Care Team Representative
Sedgwick
12.2024 - Current
- Provide excellent customer service to external customers and internal support to an assigned team.
- Act as a liaison between customers and team members, direct calls to appropriate escalation paths as needed.
- Educate and inform customer about policies, processes, timelines and statuses of inquires via multiple communication channels.
- Resolve issues with one call/one person responses.
- Perform administrative tasks
- Provide detailed notes on phone calls, track and code documentations according to standard processes.
Senior Account Manager
EPASS
04.2007 - 09.2024
- Developed and maintained relationships with clients, resulting in increase in accounts
- Manage account receivables to agency standards and facilitate collection of payment from clients
- Manage and grow accounts within my territories
- Maintain customer database through accurate and timely data entry
- Develop , maintains, and cultivates effective customer relationships with assigned commercial accounts
- Utilize external and internal resources to help customers
- Communicate with clients to ensure that all of their needs are understood and addressed
- Assist in managing accounts by acting as a liaison on behalf of our clients
Education
Bachelor of Arts - Business Administration
Strayer University of Florida
Orlando, FL12.2024
Associate of Arts - Business Administration
Strayer University of Florida
Orlando, FL09.2024
Associate of Science - Medical Assisting
Florida Metropolitan University
Orlando, FL12.2003
Skills
- Microsoft
- Data Entry
- Customer Service
- Account Reconciliation
Timeline
Care Team Representative
Sedgwick
12.2024 - Current
Senior Account Manager
EPASS
04.2007 - 09.2024
Associate of Arts - Business Administration
Strayer University of Florida
Bachelor of Arts - Business Administration
Strayer University of Florida
Associate of Science - Medical Assisting
Florida Metropolitan University
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