Sharon Moore
Hillsboro
Summary
Committed and motivated Program Support Specialist with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Program support professional with strong background in administration and project coordination. Skilled in streamlining processes, managing schedules, and supporting cross-functional teams to achieve goals. Known for adaptability, reliability, and fostering collaborative environments. Proficient in problem-solving, communication, and organizational tasks essential for program success.
Overview
39
39
years of professional experience
Work History
Program Support Specialist
Clean Water Services
07.2022 - Current
- Optimized budget management by closely monitoring expenses and identifying cost-saving opportunities.
- Conducted thorough research to inform decision-making processes, resulting in well-informed strategic planning efforts.
- Volunteered to help with special projects of varying degrees of complexity.
- Processed payments and refunds, issued receipts and updated accounts.
- Performed wide-ranging administrative, financial and service-related functions.
- Leveraged strong analytical skills to identify trends in data, providing valuable insights for future programs.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Created documents, reports, and spreadsheets detailing program information.
Quilt Shop Owner
02.2004 - Current
- Obtain price quotes from vendors, including stock items and new products as they become available
- Inventory all product, schedule deliveries, ship items as needed, receive items upon delivery
- Hands on cash register experience
- Provide exceptional customer service in all aspects of the business
- Teach the art of quilting effectively
- Facilitate monthly meeting for large groups
Administration Associate
Clean Water Services
04.2012 - 06.2022
- Greet District clients, determine the nature of business and direct to appropriate staff
- Answer incoming calls, take messages, and transfer calls
- Coordinate meetings and events with internal staff and external agencies
- Prepare meeting and event materials
- Organize and maintain complex technical and non-technical filing and record systems
- Perform data entry, scanning for record retention, storage, and archival programs
- Maintain computer files for engineering staff
- Assist with construction bidding process and purchase order processing
- Provide administrative support by: composing and distributing various forms of correspondence, proofreading and processing reports in a timely manner, and supply ordering
- Processing of contracts from conception to final
- Invoice processing in a very timely manner
- Proficient in Word, Excel, PowerPoint and MS Outlook
Field Assistant
Beaverton School District
08.1997 - 03.2012
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Successfully resolved many customer service issues throughout the school year
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Developed criteria and policies to establish safety within the Transportation Department
- Advised drivers with issues relating to the issues on their buses
- Evaluated drivers for compliance with company and state policies
- Assisted with Dispatch duties including extensive radio and phone use
Buyers Assistant
Fred Meyer
06.1986 - 08.1997
- Provided efficient customer service to clients
- Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Developed new customer relations through telephone contact and sales activity
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Managed many employees in additional positions during my Fred Meyer career
- Taught cashiers and customer service positions while in the Training Department
Education
Diploma - General Education
St. Mary of the Valley
Beaverton, Washington01.1975
Skills
- Administrative support
- Meets/exceeds goals
- Meet deadline
- Team building
- Schedule management
- Filing and data archiving
- Critical thinking
- Purchasing Experience
- Self-starter
- Inventory Control
- Attention to detail
- Data Entry
- Microsoft Office skills
- Staff motivation
- Employee training and development
- Troubleshooting skills
- Recordkeeping requirements
- Data entry
- Customer relations
- Account management
Research
Investigated and analyzed client complaints to identify and resolve issues.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Processing of contracts from conception to completion.
Event Planning
Successfully planned and executed corporate meetings, lunches and special events for groups of 100+.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Career Overview
Committed and motivated Program Support Specialist with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Timeline
Program Support Specialist
Clean Water Services
07.2022 - Current
Administration Associate
Clean Water Services
04.2012 - 06.2022
Quilt Shop Owner
02.2004 - Current
Field Assistant
Beaverton School District
08.1997 - 03.2012
Buyers Assistant
Fred Meyer
06.1986 - 08.1997
Diploma - General Education
St. Mary of the Valley
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