Sharon Morton
Henrico,VA
Summary
Outgoing Receptionist/Secretary with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
23
23
years of professional experience
Work History
Receptionist Administrator
Encompass Health Rehabilitation Hospital
04.2023 - 10.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Receptionist/Secretary
Swedish Match
04.2002 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
No Degree - Accounting
Smithdeal Massey Business College
Richmond, VASkills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection, expense tracking
- Mail handling
- Document scanning and digitization
- Appointment Scheduling
- Client Relations
- Scheduling appointments
- Calendar Management
- Supply Management, supply oversight
- Visitor access management
Timeline
Receptionist Administrator
Encompass Health Rehabilitation Hospital
04.2023 - 10.2024
Receptionist/Secretary
Swedish Match
04.2002 - 01.2022
No Degree - Accounting
Smithdeal Massey Business College
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