Jevonne Murphy
Springlake,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Production Specialist] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Professional kitchen management expert with comprehensive experience in leading culinary teams, ensuring high-quality food preparation, and maintaining kitchen efficiency. Strong focus on team collaboration, adaptable to changing needs, and dedicated to achieving operational excellence. Skilled in inventory management, staff training, and maintaining health and safety standards. Reliable, results-driven, and prepared to make significant impact in any culinary environment.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
Red Robin
01.2023 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Collaborated with management to develop strategies for increasing restaurant profitability.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Lead Operations Supervisor
HGS - Hinduja Global Solutions
11.2020 - Current
- Motivated and trained employees to maximize team productivity.
- Led associate focus groups and meetings to obtain suggestions, address concerns, or issues and foster positive relations among team members and management.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Completed management training course.
Bartender/Cook Supervisor
Railhouse Brewery
05.2018 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- I worked opened to close being the only employee on shift. I word run the bar and the kitchen.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Preformed kitchen walk threw with health inspector.
Corrections Officer
Pender County Corrections Facility
07.2016 - 08.2018
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Oversaw and maintained custody of [100+] inmates in maximum security.
Data Management
Corporate Office Of Home Depot
08.2008 - 03.2010
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Expedited review process, signature approval and release of supplier and internally produced documents.
- Facilitated review and selection of data acquisition citations and applicable standards.
- Developed and modified programs to meet customer requirements.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Mapped data between source systems and warehouses.
Server/Expo
Red Robin
11.2007 - 09.2008
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Confirmed proper placement of products and side items while implementing special instructions.
- Trained new expeditors and food runners according to company policies and standards.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
High School Diploma -
Smith Station High School
06.2007
Skills
- Operations Support
- Administrative Operations
- Team Relationships
- Corrective Actions
- Operational Procedures
- Customer Experience
- Customer Service Process Improvement
- Professional Relationships
- Compliance Requirements
- Friendly and Patient
- Highly Professional
- Vendor Relations
- Executive Leadership
- Desktops, Laptops and Mobile Devices
- Management Training
- Time Management
- Conflict Resolution
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Staff training and development
- Kitchen management
- Inventory control
- Attention to detail
- Problem-solving
- Safe food handling
- Ordering supplies
- Health code compliance
- Food and beverage management
- Employee scheduling
- Productivity improvement
- High volume dining
- Staff coaching
- ServSafe certification
- Health inspections
- New employee recruitment
- Conflict resolution
Timeline
Kitchen Manager
Red Robin
01.2023 - Current
Lead Operations Supervisor
HGS - Hinduja Global Solutions
11.2020 - Current
Bartender/Cook Supervisor
Railhouse Brewery
05.2018 - 11.2020
Corrections Officer
Pender County Corrections Facility
07.2016 - 08.2018
Data Management
Corporate Office Of Home Depot
08.2008 - 03.2010
Server/Expo
Red Robin
11.2007 - 09.2008
High School Diploma -
Smith Station High School
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